Subject: Daily performance summary for LiveSalesman team for Aug 24th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 25 Aug 2022 09:05:17 +0530

Please find listed below the performance data for the LiveSalesman team for Aug 24th, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Mosab Mohammed Abdalla Nasreldin | 1 | 3 | 3 | 11 | 18
Aws Adra | 0 | 0 | 0 | 0 | 0
taher Mohammad | 0 | 0 | 17 | 13 | 30
Ali hazzaa | 0 | 2 | 3 | 1 | 6
Syed Ataullah | 1 | 1 | 0 | 0 | 2
Jok Kuol | 0 | 0 | 0 | 0 | 0
Gaurav Payal | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Abdallah Ahmed | 0 | 10 | 0 | 7 | 17
Asma Alotaibi | 0 | 5 | 31 | 4 | 40
Malek Hosan | 0 | 2 | 1 | 1 | 4
Mohiuddin Lsm | 0 | 0 | 1 | 0 | 1
Sultan Motawa | 0 | 0 | 28 | 0 | 28
Wejdan Alotaibi | 0 | 0 | 37 | 0 | 37
Grand Total | 2 | 23 | 121 | 37 | 183

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 31
| Delivery Related | Day of Delivery - Status | 1
| | Delayed Delivery (Furniture) | 2
| | Delivery Status | 47
| | Missing items\parts | 1
| Product Complaint | Complaint within Warranty | 5
Customer Services Total | | | 87
Live Sales | Pre-Sale | Help in completing the order | 26
Live Sales Total | | | 26
PreSales | (blank) | (blank) | 1
| Product Related | Product Specification | 1
PreSales Total | | | 2
Grand Total | | | 115

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mosab Mohammed Abdalla Nasreldin | 1 | 0 | 0 | 0 | 0 | 0 | 1
Syed Ataullah | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 2 | 0 | 0 | 0 | 0 | 0 | 2

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Asma Alotaibi | 7 | 0 | 0 | 0 | 0 | 3 | 10
Ali hazzaa | 11 | 9 | 5 | 5 | 3 | 13 | 46
Malek Hosan | 4 | 1 | 0 | 0 | 0 | 7 | 12
Mosab Mohammed Abdalla Nasreldin | 19 | 3 | 0 | 1 | 2 | 6 | 31
Abdallah Ahmed | 15 | 3 | 2 | 5 | 4 | 6 | 35
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 1 | 1
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 2 | 2
Ali Ibraheem | 0 | 0 | 0 | 0 | 2 | 3 | 5
Abdullah Otaibi | 0 | 0 | 0 | 0 | 0 | 1 | 1
taher Mohammad | 13 | 1 | 1 | 0 | 0 | 2 | 17
Mohiuddin Lsm | 1 | 6 | 6 | 4 | 2 | 5 | 24
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 1 | 0 | 1
Sultan Motawa | 0 | 0 | 0 | 1 | 0 | 0 | 1
! Hassan Bin Saeed | 0 | 0 | 1 | 1 | 0 | 0 | 2
Grand Total | 70 | 23 | 15 | 17 | 14 | 49 | 188

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohiuddin Lsm | 1 | 0 | 0 | 0 | 0 | 1 | 2
taher Mohammad | 1 | 0 | 0 | 0 | 0 | 1 | 2
| 0 | 0 | 0 | 0 | 0 | 1 | 1
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 1 | 1
! Hassan Bin Saeed | 0 | 0 | 0 | 0 | 0 | 1 | 1
Abdallah Ahmed | 4 | 0 | 0 | 0 | 0 | 1 | 5
Ali hazzaa | 2 | 0 | 0 | 0 | 0 | 1 | 3
Ali Ibraheem | 0 | 0 | 0 | 0 | 0 | 1 | 1
Malek Hosan | 1 | 0 | 0 | 0 | 1 | 0 | 2
Asma Alotaibi | 1 | 0 | 0 | 0 | 0 | 0 | 1
Mosab Mohammed Abdalla Nasreldin | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 11 | 0 | 0 | 0 | 1 | 8 | 20

Please feel free to reach out for any further clarifications.