Subject: Daily performance summary for LiveSalesman team for Aug 24th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 25 Aug 2022 09:01:18 +0530

Please find listed below the performance data for the LiveSalesman team for Aug 24th, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Mosab Mohammed Abdalla Nasreldin | 7 | 0 | 0 | 0 | 3 | 10
Aws Adra | 5 | 4 | 18 | 0 | 7 | 34
taher Mohammad | 0 | 0 | 0 | 0 | 0 | 0
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 0
Syed Ataullah | 7 | 0 | 0 | 0 | 0 | 7
Jok Kuol | 13 | 0 | 6 | 0 | 9 | 28
Gaurav Payal | 0 | 1 | 24 | 0 | 1 | 26
Waseem Ahemad . Khan | 0 | 1 | 26 | 0 | 6 | 33
Abdallah Ahmed | 0 | 0 | 0 | 0 | 0 | 0
Asma Alotaibi | 0 | 0 | 0 | 0 | 0 | 0
Malek Hosan | 0 | 0 | 0 | 0 | 0 | 0
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 1 | 1
Sultan Motawa | 0 | 0 | 0 | 0 | 0 | 0
Wejdan Alotaibi | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 32 | 6 | 74 | 0 | 27 | 139

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 41
| Delivery Related | Day of Delivery - Status | 1
| | Delivery Status | 4
| Product Complaint | Complaint outside Warranty | 1
| | Complaint within Warranty | 4
| Refunds and Cancelations | Cancelation | 1
| | Refund for Other reason | 1
| | Return Request Initiation | 2
Customer Services Total | | | 55
No Answer | No Answer | No Answer | 3
No Answer Total | | | 3
PreSales | (blank) | (blank) | 12
| Other Enquiry | Offers | 2
| | Store Availability | 3
| Policy Related | Delivery Cost | 1
| Product Related | Product Specification | 6
PreSales Total | | | 24
Grand Total | | | 82

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Jok Kuol | 0 | 0 | 0 | 0 | 0 | 1 | 1
Mosab Mohammed Abdalla Nasreldin | 4 | 0 | 0 | 0 | 1 | 0 | 5
Alhamzi Mohammed | 0 | 1 | 0 | 1 | 0 | 0 | 2
Hasan Nour | 3 | 0 | 0 | 0 | 0 | 0 | 3
Malek Hosan | 1 | 0 | 0 | 0 | 0 | 0 | 1
Syed Ataullah | 3 | 0 | 0 | 0 | 0 | 0 | 3
Grand Total | 11 | 1 | 0 | 1 | 1 | 1 | 15

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Waseem Ahemad . Khan | 3 | 2 | 1 | 1 | 3 | 7 | 17
Alhamzi Mohammed | 0 | 0 | 1 | 0 | 2 | 4 | 7
Mohiuddin Lsm | 1 | 1 | 0 | 2 | 3 | 4 | 11
Jok Kuol | 0 | 1 | 3 | 1 | 0 | 9 | 14
Aws Adra | 6 | 1 | 1 | 2 | 2 | 9 | 21
| 0 | 0 | 0 | 0 | 0 | 1 | 1
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 2 | 2
Mosab Mohammed Abdalla Nasreldin | 1 | 0 | 1 | 0 | 0 | 3 | 5
Gaurav Payal | 1 | 0 | 0 | 0 | 1 | 0 | 2
Grand Total | 12 | 5 | 7 | 6 | 11 | 39 | 80

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Anslem Misquitta | 0 | 0 | 0 | 0 | 0 | 2 | 2
Mohiuddin Lsm | 1 | 1 | 0 | 0 | 0 | 1 | 3
| 0 | 0 | 0 | 0 | 0 | 1 | 1
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0 | 3 | 3
Aws Adra | 5 | 1 | 0 | 0 | 0 | 2 | 8
Jok Kuol | 4 | 0 | 1 | 0 | 1 | 1 | 7
Waseem Ahemad . Khan | 3 | 0 | 0 | 0 | 0 | 1 | 4
Grand Total | 13 | 2 | 1 | 0 | 1 | 11 | 28

Please feel free to reach out for any further clarifications.