Subject: Re: Transcript of Wednesday, August 24th, 2022, 09:56:10 pm. Operator: Harry. Visitor: Sara
From: Saurabh Dadu <[email-masked]>
To: Charles Neville <[email-masked]>
Cc: manager <[email-masked]>
Date: Wed, 24 Aug 2022 22:45:49 +0000

Hi Charles,

Thank you for your email. Apologies for the response from the agent.

We just spoke to the agent. A couple of days back there was an update about e-sims, and the agent denied to the customer that we do e-sims. Later his supervisors discussed with him he should have collected contact and passed it as a lead.

This time before saying no to someone, he was worried to not to deny service to a customer and be in a situation later to find out that we deliver that service.

I completely understand your frustration, but this is really agent getting confused and a bit afraid.

I believe the agent does deserve another opportunity. However, we will respect whatever decision you take.

Kind regards,

Saurabh Dadu
LiveSalesman
India: +91 120 4332621 x 17
US: 1 240 949 2437
Cell: +91 9810175203
________________________________
From: Charles Neville <[email-masked]>
Sent: 25 August 2022 3:38 AM
To: Saurabh Dadu <[email-masked]>
Cc: manager <[email-masked]>
Subject: Re: Transcript of Wednesday, August 24th, 2022, 09:56:10 pm. Operator: Harry. Visitor: Sara

We have an FAQ for small requests / single services. This is clearly that.

Now our sales staff will waste time explaining that we can’t help them with this.

A reasonably well written bot would perform better

Saurabh, I’m sorry, when your service truly paid attention to what people asked, it was worth having, but I think it’s time we parted ways.

Please let me know what you need from us to terminate our arrangement.

Best regards

Charles.

On Thu, 25 Aug 2022 at 00:00, 'LiveChat' via Sales Forms <[email-masked]<mailto:[email-masked]>> wrote:

        [X]

Chat transcript

Name: Sara

E-mail (optional):

ref https://www.google.com/,landing=https://jaywaytravel.com/croatia

        Harry   Wed, 08/24/22 09:56:10 pm UTC

Hello, Can I help you plan your upcoming vacation?

        Sara    09:56:14 pm

Just Ferry Tickets 6 in total for 3 days for 2 people. These are the dates we need ferry tickets for: September 13 From Split to Harv between 10 AM - 1PM. September 14 From Harv to Dubrovnik 10 AM - 2 PM. September 15 From Dubrovnik to Split.
We would like to book Ferry tickets in Croatia

        Harry   09:56:58 pm

I am a front line executive. Let me have one of our expert vacation planners get in touch with you for a free consultation to understand your exact requirements and help you plan your travel. May I have your contact?

        Sara    09:57:14 pm

sure. [email-masked]<mailto:[email-masked]>

        Harry   09:57:31 pm

Thanks for the information. I will forward your concern to our Travel Expert so that they can assist you with your requirements soon.
Is there anything else I can help you with?
Are we still connected?

        Sara    10:00:18 pm

no that it

        Harry   10:00:23 pm

It was nice talking to you. Have a great day, goodbye!

Sara archived the chat
10:00:26 pm

Duration: 4m 16s
Chat started on: https://jaywaytravel.com/contact
Referrer: https://jaywaytravel.com/croatia
Visitor geolocation: Scarborough, Ontario, Canada / 99.227.79.11
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E-mail from LiveChat<https://www.livechatinc.com/powered-by-livechat/?utm_source=chat_transcript&utm_medium=email&utm_campaign=jaywaytravel.com>

--
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Charles Neville
Marketing Director,  JayWay Travel Inc.
M +420 720 574 576
T +1 914 500 8984
E [email-masked]<mailto:[email-masked]>
W jaywaytravel.com<https://jaywaytravel.com/>
IATAN Accredited: # 33-7 4707 0