Subject: Tech Support Candidate - Ravi Shankar Upadhyay
From: Ravi Shankar Upadhyay <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 24 Aug 2022 13:44:40 -0400

| | Tech Support Test

Name | Ravi Shankar Upadhyay
E-mail | [email-masked]
Phone Number | (+91) 8889893849
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Indore
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Server and Active Directory

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Hi Tech Informatics Pvt Ltd | Technical Support Engineer | Present Working | 12200
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.First step is to restart the browser and check again.
2. If previous step is not working then muke sure that internet connection works or not by checking through searching other websites like www.google.com. If other websites is also not working then it is internet issue and if other websites working properly then go to the next step.
3. Next step is to clear the cache and cookies data and also clear the dns cache through command prompt then restart the device and after restart then check the website is working or not.
4.If still it is not working then check site is down or not. It is check by opening a web browser and visit a website checker page, such as "Down for Everyone or Just Me". After opening this page enter the website name then select " or just me" if it shows "it's not just you" means site down for everyone and if it shows "it's just you" that means there's a problem with the connection between your computer and the site, but other people can get to the site.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.  On the bluetooth speaker and switch on the bluetooth of mobile.
2. Select the Bluetooth speaker name on mobile phone.
3. Then pairing is happening between both the devices.
4. After paired mobile phone is connected through the bluetooth Speaker.

What according to you makes you a good candidate for customer service or technical support job?

1. Good communication and interpersonal Skills
2. Excellent Problem solving
3. Effective Listening Skills
4. Adaptive and Flexible

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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