Subject: Tech Support Candidate - Pawn Pandey
From: Pawn Pandey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 24 Aug 2022 12:21:08 -0400

| | Tech Support Test

Name | Pawn Pandey
E-mail | [email-masked]
Phone Number | (+91) 9456575706
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | New Ashok Nagar, Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Shiv Nadar Foundation | Junior Executive – IT Support/Technical Support Engineer | Currently working | 20k
Previous Employer 1 | Extramarks Education India Pvt. Ltd. | IT Resource Executive | 3rd August 2019 | 12k
Previous Employer 2 | Tarit Infocom | Desktop Support Engineer | 28th July 2018 | 10.5k

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1. System connected to Internet.
Step 2. DNS resolving the address www.ndtv.com
Step 3. Check for ping on cmd www.ndtv.com
Step 4. URL whitelisted on firewall rule
Step 5. By running flush/dns command on cmd

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1. I have to Switch on the Bluetooth speaker/Bluetooth of the device.
Step 2. I have to Switch on the Bluetooth of mobile device.
Step 3.  I have to search for active Bluetooth devices on mobile phone.
Step 4. Pair the required device by authentication method

What according to you makes you a good candidate for customer service or technical support job?

1. Should be polite with customer.
2. Have a good patience level and cool minded.
3. Capability to work under pressure or stress.
4. Should take ownership for diagnostics and  resolution.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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