Subject: Tech Support Candidate - Janvi Kumari
From: Janvi Kumari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 24 Aug 2022 07:15:18 -0400

| | Tech Support Test

Name | Janvi Kumari
E-mail | [email-masked]
Phone Number | (91) 9631113699
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Ranchi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will use following methods in order to troubleshoot the problem:
1.Restart the system -Before restarting the system we have to make sure all the work done by us previously saved to prevent data loss.
2.Checking the internet connection- If we are using mobile data or broadband connection we have to make sure it is working properly.

3.Server down: Checking whether our internet is not working or is it same for every user at that point of time.

4.Check what we type: We have to check the domain name is typed correctly.

These are some ways in which we can solve the problem logically.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

The steps to connect Bluetooth speakers to mobile phone are as follows:

Step I:Switch on the Bluetooth option from the notification dropping menu from the mobile screen.
Step II:Switch on the Bluetooth speakers.
Step III:Pair the Bluetooth speakers to Mobile phone when it appears in connections/devices available.
Step IV:Bluetooth speakers are paired to our mobile phone.
Thus, Bluetooth speakers are connected to the mobile phone.

What according to you makes you a good candidate for customer service or technical support job? | According to me I'm good candidate for customer service as I have good communication skill and problem solving nature. As a fresher I am quite bland, can say that if trained well can perform very well. As per technical support job I don't have any certification for that purpose though I can handle some of the things for example - I can handle computer, provide a bit of troubleshooting that's all. If trained well in this field I may perform well.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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