Subject: Tech Support Candidate - Sarthak Thapliyal
From: Sarthak Thapliyal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 24 Aug 2022 03:31:14 -0400

| | Tech Support Test

Name | Sarthak Thapliyal
E-mail | [email-masked]
Phone Number | (110045) 7060747370
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | New Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MacOS
Linux
AWS

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First, I will check my internet connection whether it is connected or not. If the internet is connected then I'll check the URL is correct or not. If the URL is correct and it is not working, then I'll check my browser. Maybe the problem is with the browser. If I got an error in browser, then I'll change my browser and browse www.ndtv.com.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1- Power on the Bluetooth speaker.
Step 2- In mobile phone, ON the Bluetooth and get connected with it.
Step 3- Mobile phone searches for the nearby Bluetooth devices and select your Bluetooth Device.
Step 4- It starts pairing and will get a pairing code in your phone which you have to accept and your mobile phone will get connected to your Bluetooth Speaker.

What according to you makes you a good candidate for customer service or technical support job?

The first job of customer service is to listen your customer's queries.
As I am a good listener and I have a good technical knowledge about the devices which we are using in our daily lives.
From my perspective, customer service provider have good knowledge of it and also listens to them completely and try to resolve their queries and understands their problem.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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