Subject: Trainer Candidate - shipra Gupta
From: shipra Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 24 Aug 2022 02:31:04 -0400

| | Tech Support Test

Name | shipra Gupta
E-mail | [email-masked]
Phone Number | (91) 9711039502
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Rohini Delhi (PG)

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Relaxo Footwear Ltd | Officer | NA | 370000
Previous Employer 1 | APML | Senior Executive | Feb 2020 | 310000
Previous Employer 2 | Lenskart | Analyst | 2020 | 25000

If Selected, how much time do you need to join? | 15 days
Please briefly describe your work experience specifically in Quality? | Meetings Presentation/MOM/BPR  Team Management  Worked on SAP (MDM)  Call Audits/Monitoring  Feedback and Session’s  TNI and BQM  Compliance Audits  Conduct Process Improvement & Optimization Projects and digital automation projects in CMQC/Customer Care/FGQC  Customer Care Reports and Presentations Regular Feedback  CM vendor and supplier Data Management and Relevant Analysis  Amazon reviews Analysis Market Product Research, Product Analysis, CAPA, Defects Analysis. Product  Participation on dept. wise audits with 3rd Party Inspection (Deloitte)  Customer Care (Email, Chat, Call Support,), Claim Settlement, E-Com Complaints Monitoring.  MIS Monthly Data Presentation (Coordination with Sales, Quality, Retail for MIS) of E – Com sites  Coordination with Sales for MIS purposes and relevant analysis
Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | Yes
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Difference b/w good v/s great service is where the customer gives the feedback himself about the service.
What according to you makes you a good candidate for this position? | Rich experience of Call audits and worked in corporate environments
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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