Subject: Daily performance summary for LiveSalesman team for Aug 23rd, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 24 Aug 2022 09:05:18 +0530

Please find listed below the performance data for the LiveSalesman team for Aug 23rd, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Aws Adra | 0 | 0 | 0 | 0 | 0
Abdallah Ahmed | 0 | 8 | 0 | 3 | 11
taher Mohammad | 0 | 5 | 26 | 9 | 40
Jok Kuol | 0 | 0 | 0 | 0 | 0
Malek Hosan | 0 | 1 | 5 | 1 | 7
Mosab Mohammed Abdalla Nasreldin | 0 | 3 | 3 | 6 | 12
Hasan Nour | 0 | 0 | 0 | 0 | 0
Mohiuddin Lsm | 0 | 1 | 6 | 4 | 11
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Alhamzi Mohammed | 0 | 7 | 8 | 2 | 17
Gaurav Payal | 0 | 0 | 0 | 0 | 0
Asma Alotaibi | 0 | 2 | 28 | 3 | 33
Khaled Sufian | 0 | 2 | 11 | 0 | 13
! Hassan Bin Saeed | 0 | 0 | 3 | 0 | 3
Ali hazzaa | 0 | 0 | 6 | 2 | 8
Sultan Motawa | 0 | 0 | 32 | 3 | 35
Grand Total | 0 | 29 | 128 | 33 | 190

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 59
| Delivery Related | Day of Delivery - Status | 3
| | Delayed Delivery (Furniture) | 5
| | Delayed Delivery (HH) | 1
| | Delivery Status | 8
| | Missing items\parts | 2
| Product Complaint | (blank) | 1
| | Complaint within Warranty | 4
Customer Services Total | | | 83
Live Sales | Pre-Sale | Help in completing the order | 30
| | Promotion guide | 1
Live Sales Total | | | 31
Mattress Related Total | | | 1
No Answer Total | | | 3
Mattress Related | Post-Sales | (blank) | 1
No Answer | No Answer | No Answer | 3
PreSales | (blank) | (blank) | 1
| Other Enquiry | Promo Code | 1
| Product Related | Product Specification | 1
PreSales Total | | | 3
Grand Total | | | 121

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 1 | 0 | 0 | 0 | 0 | 0 | 1

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Asma Alotaibi | 4 | 0 | 0 | 0 | 0 | 2 | 6
! Hassan Bin Saeed | 1 | 1 | 1 | 1 | 0 | 1 | 5
Mohiuddin Lsm | 6 | 3 | 4 | 3 | 3 | 11 | 30
Malek Hosan | 3 | 1 | 1 | 2 | 0 | 9 | 16
Ali hazzaa | 9 | 5 | 5 | 10 | 5 | 5 | 39
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 1 | 1
Khaled Sufian | 2 | 0 | 0 | 0 | 0 | 2 | 4
Waseem Ahemad . Khan | 3 | 1 | 0 | 0 | 2 | 2 | 8
Ali Ibraheem | 0 | 2 | 1 | 2 | 2 | 3 | 10
Abdallah Ahmed | 19 | 0 | 1 | 2 | 2 | 7 | 31
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0 | 1 | 1
Abdullah Otaibi | 0 | 0 | 0 | 0 | 0 | 1 | 1
taher Mohammad | 14 | 1 | 1 | 0 | 0 | 3 | 19
Mosab Mohammed Abdalla Nasreldin | 6 | 3 | 0 | 0 | 0 | 1 | 10
Sultan Motawa | 3 | 0 | 0 | 1 | 0 | 0 | 4
Nourah Alfhaid | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 71 | 17 | 14 | 21 | 14 | 49 | 186

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohiuddin Lsm | 1 | 0 | 0 | 0 | 0 | 2 | 3
taher Mohammad | 1 | 0 | 0 | 0 | 0 | 1 | 2
| 0 | 0 | 0 | 0 | 0 | 1 | 1
Khaled Sufian | 4 | 0 | 0 | 0 | 0 | 1 | 5
! Hassan Bin Saeed | 0 | 0 | 0 | 0 | 0 | 1 | 1
Abdallah Ahmed | 5 | 0 | 0 | 0 | 0 | 1 | 6
Ali Ibraheem | 0 | 0 | 0 | 0 | 0 | 1 | 1
Asma Alotaibi | 1 | 0 | 0 | 0 | 0 | 0 | 1
Malek Hosan | 3 | 0 | 0 | 0 | 0 | 0 | 3
Waseem Ahemad . Khan | 1 | 0 | 0 | 0 | 0 | 0 | 1
Alhamzi Mohammed | 5 | 0 | 0 | 0 | 0 | 0 | 5
Grand Total | 21 | 0 | 0 | 0 | 0 | 8 | 29

Please feel free to reach out for any further clarifications.