Subject: New Reply Received - Monday does not reschedule
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Tue, 23 Aug 2022 08:33:00 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  Monday does not reschedule  Ticket comment <div class="WordSection1">
<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Thank you, the problem is solved.</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span style="mso-fareast-language:EN-US"></span></div>
<div> </div>
<div></div>
<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Kind regards,</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Anouk van Giessel</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span style="mso-fareast-language:EN-US"></span></div>
<div> </div>
<div></div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<div class="MsoNormal"><b></b></div>
</div>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>Van: Les Mills International &lt;[email-masked]&gt;
<br>
<b>Verzonden:</b> maandag 22 augustus 2022 16:06<br>
<b>Aan:</b> Anouk van Giessel &lt;[email-masked]&gt;<br>
<b>Onderwerp:</b> Re: Monday does not reschedule</div>
<div></div>
<div></div>

<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div>
<div>
<div>
<div>
<div class="MsoNormal">
<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Hi </span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:black'>Anouk,</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>
</span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span></div>
<div> </div>
<div></div>
</div>
<div>
<div class="MsoNormal">
<span style='font-size:10.5pt;font-family:"Helvetica",sans-serif;color:black'>I've looked into the username and account, and do not seeing anything wrong, except that they have not signed into their iPad App to sync with their schedule.
 Their first step is to sign into their App if possible. </span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal">
<span style='font-size:10.5pt;font-family:"Helvetica",sans-serif;color:black'>​</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal">
<span style='font-size:10.5pt;font-family:"Helvetica",sans-serif;color:black'>Next, were they trying to change classes that happened in the past? For example, if they were trying to change anything for today, it would not work because technically
 the class had already taken place. If the class were in the future, it would be fine. </span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal">
<span style='font-size:10.5pt;font-family:"Helvetica",sans-serif;color:black'>​</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal">
<span style='font-size:10.5pt;font-family:"Helvetica",sans-serif;color:black'>Thanks!</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal">
<span style='font-size:10.5pt;font-family:"Helvetica",sans-serif;color:black'>Julie<br>
</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'><br>
Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/6045" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/6045</a></span>
</div>
<div></div>
<div></div>
</div>
</div>
<div>
<blockquote style="margin-top:5.0pt;margin-bottom:5.0pt">
<div class="MsoNormal">
<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>On Tue, 23 Aug at 1:55 AM
<span class="separator">, Les Mills International &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
</span></span><span class="separator"></span>
</div>
<div></div>
<div></div>
<div>
<div>
<div>
<div class="MsoNormal">
<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Hi </span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:black'>Anouk,</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>
</span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span></div>
<div> </div>
<div></div>
</div>
<div>
<div class="MsoNormal">
<span style='font-size:10.5pt;font-family:"Helvetica",sans-serif;color:black'>Can you confirm the username for the club is
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a> ?</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal">
<span style='font-size:10.5pt;font-family:"Helvetica",sans-serif;color:black'>​</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal">
<span style='font-size:10.5pt;font-family:"Helvetica",sans-serif;color:black'>Thanks!<br>
</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'><br>
Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/6045" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/6045</a> </span>
</div>
<div></div>
<div></div>
</div>
</div>
<div>
<blockquote style="margin-top:5.0pt;margin-bottom:5.0pt">
<div class="MsoNormal">
<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>On Mon, 22 Aug at 10:59 PM
<span class="separator">, Anouk van Giessel &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
</span></span><span class="separator"></span>
</div>
<div></div>
<div></div>
<div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Hi,</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> </span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>A club in the Netherlands, Sportplaza Hendrik Ido Ambacht, cannot reschedule the les mills virtual lessons every monday.</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Monday it does not work, for the other days it is possible. Only not the Monday.</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> </span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>How can we fix this?</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> </span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Hope to hear from you soon,</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> </span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Kind regards,</span></div>
<div></div>
<div></div>
</div>
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="480" style="width:360.0pt">
<tbody>
<tr>
<td width="334" style="width:250.5pt;padding:0cm 0cm 15.0pt 0cm">
<div>
<div class="MsoNormal">
<span style="color:black"><br>
<br>
<b>Anouk van Giessel</b></span><span style="font-size:10.0pt;color:black"><br>
</span><span style="color:black">Club Performance Coördinator<br>
</span><span style="font-size:10.0pt;color:black"><br>
</span><a href="http://www.lesmills.com/nl/" title='"" ' rel="noreferrer"><span style="font-size:10.0pt;text-decoration:none"><img width="159" height="21" style="width:1.6562in;height:.2187in" id="_x0000_i1030" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYxMzM5NDgwODksImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.Eh6xtRTyNwMBeUNef74fuCrHAwyO-WZs5PF7rwF6HSQ" data-id="36133948089"></span></a><span style="font-size:10.0pt;color:black"><br>
<br>
</span><span style="color:black">Elzenweg 37<br>
5144 MB Waalwijk<br>
T: +31 (0)416 34 97 25  <br>
</span><span style="font-size:10.0pt;color:#0069B4"><a href="http://www.lesmills.nl" rel="noreferrer"><span style="font-size:11.0pt;color:black">www.lesmills.nl</span></a></span><span style="color:black"> </span>
</div>
<div></div>
<div></div>
</div>
</td>
<td width="146" style="width:109.5pt;padding:0cm 0cm 15.0pt 0cm">
<div class="MsoNormal" align="right" style="text-align:right">
<a href="https://www.facebook.com/LesMillsNetherlandsBelgium" title='"Facebook" ' rel="noreferrer"><span style="font-size:10.0pt;text-decoration:none"><img width="18" height="18" style="width:.1875in;height:.1875in" id="_x0000_i1029" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYxMzM5NDgwOTAsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.HWwcVZVusiortT760UPYYFhzvS-6txLCUijSYOXvpPY" data-id="36133948090"></span></a><span style="font-size:10.0pt"> </span><a href="https://www.linkedin.com/company/hdd-group/" title='"" ' rel="noreferrer"><span style="font-size:10.0pt;text-decoration:none"><img width="18" height="18" style="width:.1875in;height:.1875in" id="_x0000_i1028" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYxMzM5NDgwOTEsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.aHo4f8UQXGpYlDelOO9HK_Tp_1D9BCCUiI9uXcERMXc" data-id="36133948091"></span></a><span style="font-size:10.0pt"> </span><a href="https://www.instagram.com/lesmillsnlbe/" title='"Instagram" ' rel="noreferrer"><span style="font-size:10.0pt;text-decoration:none"><img width="18" height="18" style="width:.1875in;height:.1875in" id="_x0000_i1027" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYxMzM5NDgwOTIsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.xwFc_Dt6rU40-BizilwRiZBF3-JcM3xjTKcqMztrNU8" data-id="36133948092"></span></a>
</div>
<div></div>
<div></div>
</td>
</tr>
<tr>
<td width="480" colspan="2" style="width:360.0pt;padding:0cm 0cm 15.0pt 0cm">
<div>
<div class="MsoNormal"><a href="http://www.lesmills.com/nl/" title='"" ' rel="noreferrer"><span style="font-size:10.0pt;text-decoration:none"><img width="480" height="120" style="width:5.0in;height:1.25in" id="_x0000_i1026" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYxMzM5NDgwOTMsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.tBHVGCI_DbKIY3QikPzLBIzhQ4yIa4Do891soVtENzs" data-id="36133948093"></span></a></div>
<div></div>
<div></div>
</div>
</td>
</tr>
<tr>
<td width="480" colspan="2" style="width:360.0pt;padding:0cm 0cm 0cm 0cm">
<div>
<div class="MsoNormal"><span style="font-size:8.0pt;color:#9B9B9B"><img width="210" height="23" style="width:2.1875in;height:.2395in" id="_x0000_i1025" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYxMzM5NDgwOTQsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.dWjhCqfM-fjiqRMk7HgBAQglfMgt9XepEV9hl3h7dWE" data-id="36133948094"></span></div>
<div></div>
<div></div>
</div>
</td>
</tr>
</tbody>
</table>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> </span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> </span></div>
<div></div>
<div></div>
</div>
</div>
</blockquote>
</div>
</div>
</blockquote>
</div>
</div>
<div class="MsoNormal">
<span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>6045:859387</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>
</span>
</div>
<div></div>
<div></div>
</div>

</blockquote></div>  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/6045