Subject: Ticket re-opened - [#6045] Monday does not reschedule
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Tue, 23 Aug 2022 08:33:00 +0000

Hi Pritish Nandi,  Ticket “#6045 – Monday does not reschedule” has been reopened, please visit https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/6045 to view the ticket.  Ticket comment   
 Thank you, the problem is solved. 

  

 Kind regards, 

 Anouk van Giessel 

  

 

 
  
 Van: Les Mills International <[email-masked]>
 
Verzonden: maandag 22 augustus 2022 16:06 
Aan: Anouk van Giessel <[email-masked]> 
Onderwerp: Re: Monday does not reschedule 

 

 

 
 
Hi Anouk,

 

 

 

 
I've looked into the username and account, and do not seeing anything wrong, except that they have not signed into their iPad App to sync with their schedule.
 Their first step is to sign into their App if possible. 

 

 
​

 

 
Next, were they trying to change classes that happened in the past? For example, if they were trying to change anything for today, it would not work because technically
 the class had already taken place. If the class were in the future, it would be fine. 

 

 
​

 

 
Thanks!

 

 
Julie 
 
Ticket: 
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/6045

 

 

On Tue, 23 Aug at 1:55 AM
, Les Mills International <[email-masked]> wrote:

 

 

Hi Anouk,

 

 

 

 
Can you confirm the username for the club is
[email-masked] ?

 

 
​

 

 
Thanks! 
 
Ticket: 
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/6045 

 

 

On Mon, 22 Aug at 10:59 PM
, Anouk van Giessel <[email-masked]> wrote:

 

 
 Hi, 

 

 

 
 A club in the Netherlands, Sportplaza Hendrik Ido Ambacht, cannot reschedule the les mills virtual lessons every monday. 

 
 
 Monday it does not work, for the other days it is possible. Only not the Monday. 

 

 

 
 How can we fix this? 

 

 

 
 Hope to hear from you soon, 

 

 

 
 Kind regards, 

 

 

 
 
Anouk van Giessel 
Club Performance Coördinator 

 
Elzenweg 37 
5144 MB Waalwijk 
T: +31 (0)416 34 97 25   
www.lesmills.nl 

 

 

 

 

 

 

 

 

 

 

 

 

   

 

 

 

6045:859387