Subject: Daily performance summary for LiveSalesman team for Aug 22nd, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 23 Aug 2022 09:05:22 +0530

Please find listed below the performance data for the LiveSalesman team for Aug 22nd, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Jok Kuol | 0 | 1 | 0 | 0 | 1
Aws Adra | 0 | 0 | 0 | 0 | 0
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0
Abdallah Ahmed | 0 | 22 | 0 | 14 | 36
taher Mohammad | 0 | 0 | 22 | 8 | 30
Mohiuddin Lsm | 0 | 7 | 4 | 6 | 17
Malek Hosan | 1 | 3 | 9 | 2 | 15
Ali hazzaa | 0 | 2 | 9 | 1 | 12
Hasan Nour | 0 | 0 | 0 | 0 | 0
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 2 | 0 | 0 | 2
Gaurav Payal | 0 | 0 | 0 | 0 | 0
Khaled Sufian | 0 | 5 | 3 | 3 | 11
! Hassan Bin Saeed | 0 | 0 | 5 | 2 | 7
Ali Ibraheem | 0 | 0 | 25 | 2 | 27
Nourah Alfhaid | 0 | 0 | 39 | 1 | 40
Grand Total | 1 | 42 | 116 | 39 | 198

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 39
| Delivery Related | Day of Delivery - Status | 6
| | Delayed Delivery (Furniture) | 10
| | Delayed Delivery (HH) | 3
| | Delivery Status | 40
| Product Complaint | Complaint within Warranty | 10
| Refunds and Cancelations | Refund for Other reason | 1
Customer Services Total | | | 109
Live Sales | Pre-Sale | Help in completing the order | 26
Live Sales Total | | | 26
No Answer | (blank) | (blank) | 1
No Answer Total | | | 3
No Answer | No Answer | No Answer | 2
PreSales | (blank) | (blank) | 1
| Policy Related | Delivery Time | 1
| Product Related | Product Specification | 2
PreSales Total | | | 4
Grand Total | | | 142

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 2 | 0 | 0 | 0 | 0 | 0 | 2

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Asma Alotaibi | 0 | 0 | 0 | 1 | 0 | 2 | 3
! Hassan Bin Saeed | 2 | 0 | 0 | 1 | 1 | 2 | 6
Mohiuddin Lsm | 8 | 2 | 2 | 3 | 0 | 7 | 22
Malek Hosan | 3 | 1 | 0 | 0 | 1 | 4 | 9
Ali hazzaa | 7 | 1 | 0 | 3 | 5 | 7 | 23
Waseem Ahemad . Khan | 4 | 0 | 1 | 1 | 1 | 4 | 11
Hasan Nour | 1 | 0 | 0 | 0 | 0 | 1 | 2
Khaled Sufian | 2 | 0 | 0 | 0 | 0 | 2 | 4
Ali Ibraheem | 4 | 5 | 4 | 4 | 7 | 6 | 30
Abdallah Ahmed | 23 | 2 | 0 | 2 | 4 | 7 | 38
taher Mohammad | 10 | 1 | 1 | 0 | 0 | 5 | 17
Abdullah Otaibi | 0 | 0 | 0 | 0 | 0 | 1 | 1
Alhamzi Mohammed | 0 | 0 | 0 | 1 | 0 | 0 | 1
Sultan Motawa | 2 | 0 | 0 | 1 | 0 | 0 | 3
Amani Aldossary | 0 | 0 | 1 | 0 | 0 | 0 | 1
Nourah Alfhaid | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 68 | 12 | 9 | 17 | 19 | 48 | 173

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Abdallah Ahmed | 9 | 0 | 0 | 0 | 0 | 2 | 11
taher Mohammad | 0 | 0 | 0 | 0 | 0 | 1 | 1
| 0 | 0 | 0 | 0 | 0 | 1 | 1
Khaled Sufian | 4 | 0 | 0 | 0 | 0 | 1 | 5
! Hassan Bin Saeed | 0 | 0 | 0 | 0 | 0 | 1 | 1
Ali Ibraheem | 0 | 0 | 0 | 0 | 0 | 2 | 2
Ali hazzaa | 1 | 0 | 0 | 0 | 0 | 0 | 1
Malek Hosan | 2 | 0 | 0 | 0 | 0 | 0 | 2
Mohiuddin Lsm | 2 | 0 | 0 | 0 | 0 | 0 | 2
Waseem Ahemad . Khan | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 19 | 0 | 0 | 0 | 0 | 8 | 27

Please feel free to reach out for any further clarifications.