Subject: Daily performance summary for LiveSalesman team for Aug 22nd, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 23 Aug 2022 09:01:43 +0530

Please find listed below the performance data for the LiveSalesman team for Aug 22nd, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Jok Kuol | 2 | 1 | 9 | 0 | 9 | 21
Aws Adra | 4 | 7 | 10 | 0 | 12 | 33
Mosab Mohammed Abdalla Nasreldin | 4 | 0 | 0 | 0 | 0 | 4
Abdallah Ahmed | 0 | 0 | 0 | 0 | 0 | 0
taher Mohammad | 0 | 0 | 0 | 0 | 0 | 0
Mohiuddin Lsm | 0 | 4 | 0 | 0 | 3 | 7
Malek Hosan | 1 | 0 | 0 | 0 | 0 | 1
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 0
Hasan Nour | 2 | 0 | 0 | 0 | 0 | 2
Alhamzi Mohammed | 0 | 1 | 20 | 0 | 1 | 22
Waseem Ahemad . Khan | 0 | 3 | 14 | 0 | 0 | 17
Gaurav Payal | 0 | 0 | 24 | 0 | 0 | 24
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 0
! Hassan Bin Saeed | 0 | 0 | 0 | 0 | 0 | 0
Ali Ibraheem | 0 | 0 | 0 | 0 | 0 | 0
Nourah Alfhaid | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 13 | 16 | 77 | 0 | 25 | 131

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 38
| Delivery Related | Delayed Delivery (HH) | 1
| | Delivery Status | 6
| | Missing items\parts | 1
| Product Complaint | (blank) | 1
| | Complaint within Warranty | 6
| Refunds and Cancelations | Cancelation | 1
| | Delay collection | 1
Customer Services Total | | | 55
Mattress Related | Post-Sales | Comfort | 1
Mattress Related Total | | | 1
No Answer Total | | | 4
No Answer | No Answer | No Answer | 4
PreSales | (blank) | (blank) | 7
| Other Enquiry | Offers | 1
| | Store Availability | 4
| | Using Shukran Points | 1
| Policy Related | Return Policy | 1
| Product Related | Product Specification | 3
PreSales Total | | | 17
Grand Total | | | 77

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Jok Kuol | 0 | 0 | 0 | 0 | 0 | 1 | 1
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 1 | 0 | 1
Aws Adra | 0 | 0 | 0 | 1 | 0 | 0 | 1
Alhamzi Mohammed | 1 | 0 | 0 | 0 | 0 | 0 | 1
Hasan Nour | 1 | 0 | 0 | 0 | 0 | 0 | 1
Malek Hosan | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 3 | 0 | 0 | 1 | 1 | 1 | 6

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Aws Adra | 4 | 5 | 1 | 2 | 4 | 10 | 26
Jok Kuol | 1 | 1 | 1 | 0 | 0 | 23 | 26
Alhamzi Mohammed | 1 | 0 | 2 | 0 | 4 | 3 | 10
Mohiuddin Lsm | 3 | 1 | 0 | 0 | 1 | 3 | 8
| 0 | 0 | 0 | 0 | 0 | 1 | 1
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 2 | 2
Mosab Mohammed Abdalla Nasreldin | 1 | 0 | 0 | 0 | 0 | 3 | 4
Malek Hosan | 0 | 0 | 0 | 0 | 0 | 1 | 1
Waseem Ahemad . Khan | 5 | 1 | 0 | 0 | 1 | 0 | 7
Gaurav Payal | 0 | 0 | 0 | 1 | 0 | 0 | 1
Grand Total | 15 | 8 | 4 | 3 | 10 | 46 | 86

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Anslem Misquitta | 0 | 0 | 0 | 0 | 0 | 2 | 2
Aws Adra | 5 | 1 | 2 | 0 | 0 | 1 | 9
Jok Kuol | 1 | 0 | 0 | 0 | 0 | 1 | 2
| 0 | 0 | 0 | 0 | 0 | 1 | 1
Mosab Mohammed Abdalla Nasreldin | 0 | 1 | 0 | 0 | 2 | 2 | 5
Alhamzi Mohammed | 0 | 0 | 0 | 1 | 1 | 2 | 4
Malek Hosan | 0 | 0 | 0 | 0 | 0 | 1 | 1
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 1 | 0 | 1
Syed Ataullah | 0 | 0 | 0 | 0 | 1 | 0 | 1
Mohiuddin Lsm | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 7 | 2 | 2 | 1 | 5 | 10 | 27

Please feel free to reach out for any further clarifications.