Subject: Trainer Candidate - Hina Shukla
From: Hina Shukla <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Aug 2022 08:45:40 -0400

| | Tech Support Test

Name | Hina Shukla
E-mail | [email-masked]
Phone Number | (91) 8800493271
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gurgaon

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Hewlett Packard | Account delivery Manager | 26 January 2016 | 50000
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | Immediately

Please briefly describe your work experience specifically in Quality?

Maintained certification and training to ensure high quality services rendered to the clients.

Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | Yes

Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team

The toughest part of the job is definitely dealing with certain clients. When they give our company representatives a hard time, doing our job becomes tough. On the other hand, when you get a great client, and develop a strong relationship with them, it is probably the most rewarding parts of the work.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service will get the problem solved eventually. Great customer service reps will get it solved immediately, doing everything they can to remedy the problem at hand.
What according to you makes you a good candidate for this position? | my dedication to going above and beyond in a job. I am committed to learning any new skills on my own to succeed in this role.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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