Subject: JayWay Chat Audit
From: Amit Gupta <[email-masked]>
To: Harsh Sharma <[email-masked]>, "Jet Jason, Paraiso. Gromea" <[email-masked]>, Anish Nair <[email-masked]>
Cc: deeksha <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Mon, 22 Aug 2022 04:35:38 -0700 (MST)

Hi Team, 

Please find the analysis details of the chats audited for JayWay: 

Chat ID : RGJV4IA3LZ (Harsh ): Incomplete chat, customer was looking for trip to Spain which is no longer a destination that we cover so please advise customers as per the destinations that we cover as per our website. Customer left the chat as he was still looking for a destination. 

Chat ID : RGJVKKVMV2 (Harsh ): Chat was handled absolutely well and as per process guidelines and expectations however it was incomplete as customer left the chat before advising about activities that he would like to do while on vacation. Answered customer's queries/questions effectively and promptly and gathered important lead generation details required to arrange cb from our travel experts to plan their upcoming vacation. 

Chat ID : RGJVMKWX5P (Harsh ): Same customer from the previous chat came again as he had left the previous chat without answering about activities, answered and provided the missing details. 

Chat ID : RGLV7U8CV0 (Jason ): Chat was handled absolutely well and as per process guidelines and expectations. Answered customer's queries/questions effectively and promptly and gathered lead generation details to arrange cb from our travel experts to plan their upcoming vacation however missed to ask about activities that she would like to do while on vacations. 

Chat ID : RGNWVDI2PN (Anish ): Incomplete c hat, customer left the chat after initial response and lead generation details could not be gathered. 

Chat ID : RGVXETCT6F (Harsh ): Chat was handled absolutely well and as per process guidelines and expectations. Answered travel agents questions and queries and gave her the link for travel agents. 

Chat ID : RGZY7NOWEB (Anish ): Chat was handled perfectly well and as per process guidelines and expectations. Answered customer's queries/questions effectively and promptly and gathered lead generation details to arrange cb from our travel experts to plan their upcoming vacation. 

Chat ID : RG1ZY8WAB8 (Harsh ): Should have answered ‘I don’t have that information I’m just a front line executive’ and left it at that as we do actually give SIM cards, or eSIMs if at all possible. 

Chat ID : RG2ZTEQNH1 (Harsh ): Chat was handled absolutely well and as per process guidelines and expectations. Answered customer's queries/questions promptly however customer was doing some preliminary exploring and mentioned he would get back. 

Chat ID : RG4ZOR2YRS (Harsh ): Chat was handled perfectly well and as per process guidelines and expectations. Answered customer's queries/questions effectively and promptly and gathered lead generation details to arrange cb from our travel experts to plan their upcoming vacation. 

No missed/abandoned chats. 

Thanks and Regards 
Amit