Subject: Re: Transcript of Sunday, August 21st, 2022, 05:51:44 pm. Operator: Harry. Visitor: Traveler
From: Pritish Nandi <[email-masked]>
To: "Charles Neville, JayWay Travel" <[email-masked]>
Cc: manager <[email-masked]>
Date: Sun, 21 Aug 2022 22:54:44 -0700 (MST)

Hi Charles, 

The feedback will be shared with the agent and also We are adding this information to the FAQ list so that agents do not get confused. 

@Ashish - Could you please add this and update all. 

Regards, 
Pritish 

From: "Charles Neville, JayWay Travel" <[email-masked]> 
To: "manager" <[email-masked]> 
Sent: Monday, August 22, 2022 2:47:46 AM 
Subject: Fwd: Transcript of Sunday, August 21st, 2022, 05:51:44 pm. Operator: Harry. Visitor: Traveler 

Hi, we do actually give SIM cards, or eSIMs if at all possible. I’ll update the FAQs. Harry should have simply said ‘I don’t have that information I’m just a front line executive’ and left it at that. 

---------- Forwarded message --------- 
From: 'LiveChat' via Sales Forms < [ mailto:[email-masked] | [email-masked] ] > 
Date: Sun, 21 Aug 2022 at 19:59 
Subject: Transcript of Sunday, August 21st, 2022, 05:51:44 pm. Operator: Harry. Visitor: Traveler 
To: < [ mailto:[email-masked] | [email-masked] ] > 

		

		

	

Chat transcript 

		

ref ,landing= [ https://jaywaytravel.com/ | https://jaywaytravel.com/ ] 

				

	

		Harry 	Sun, 08/21/22 05:51:44 pm UTC 	

			Hi there! Where are dreaming of vacationing to? 	

	

		Traveler 	05:51:44 pm 	

			do you provide sim cards for customers 
	Have a trip booked for italy but wanted to double check this 	

	

		Harry 	05:52:28 pm 	

			Unfortunately, we don't provide the sim cards. 
	However, our local representative could guide you, how to do it? 	

	

		Traveler 	05:53:47 pm 	

			I thought that I read that our contact when we arrive will hand us our sim card when they pick us up. That's not correct? 	

	

		Harry 	05:53:59 pm 	

			Please allow me a moment to check this. 
	Where did you find that information. 	

	

		Traveler 	05:54:31 pm 	

			I'm looking in my emails but I feel like it was part of our itinerary 	

	

		Harry 	05:56:26 pm 	

			I am a front line executive. You can reach us at below contact numbers- 

U.S. Toll-free: 800 344 5785 
U.S. Telephone: +1 914 500 8912 
Europe Telephone: +44 20 8133 7150 
Skype: jaywaytravel 
Email: [ mailto:[email-masked] | [email-masked] ] 

[ http://www.jaywaytravel.com/contact | http://www.jaywaytravel.com/contact ] 
	The team will be able to help you with exact details. 
	I am not exactly sure of the sim card. The local representative could provide the sim cards. 	

	

		Traveler 	05:58:03 pm 	

			Waiting on a call back from my booking agent 	

	

		Harry 	05:58:18 pm 	

			He can answer the question for sure. 
	Is there anything else I can help you with? 	

	

		Traveler 	05:58:27 pm 	

			nope 	

	

		Harry 	05:59:44 pm 	

			It was nice talking to you. Have a great day, goodbye! 	

	

			Harry archived the chat 	05:59:47 pm 	

	

		Duration: 8m 3s 

		Chat started on: [ https://jaywaytravel.com/faq | https://jaywaytravel.com/faq ] 
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		Visitor geolocation: Royal Oak, Michigan, United States / 69.14.226.115 

		
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