Subject: Daily performance summary for LiveSalesman team for Aug 21st, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Aug 2022 09:05:23 +0530

Please find listed below the performance data for the LiveSalesman team for Aug 21st, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Aws Adra | 0 | 0 | 0 | 0 | 0
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0
Abdallah Ahmed | 0 | 11 | 0 | 23 | 34
Ali hazzaa | 0 | 7 | 7 | 1 | 15
taher Mohammad | 0 | 2 | 15 | 14 | 31
Malek Hosan | 2 | 0 | 0 | 2 | 4
Hasan Nour | 0 | 0 | 0 | 1 | 1
Jok Kuol | 0 | 0 | 0 | 0 | 0
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0
Hamza.abuazzam Nouri Abuazzam | 0 | 1 | 0 | 0 | 1
! Hassan Bin Saeed | 0 | 0 | 2 | 2 | 4
Ali Ibraheem | 0 | 0 | 12 | 6 | 18
Nourah Alfhaid | 0 | 0 | 46 | 2 | 48
Sultan Motawa | 0 | 0 | 45 | 1 | 46
Wejdan Alotaibi | 0 | 0 | 17 | 1 | 18
Grand Total | 2 | 21 | 144 | 53 | 220

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 72
| Delivery Related | Day of Delivery - Status | 2
| | Delayed Delivery (Furniture) | 10
| | Delayed Delivery (HH) | 2
| | Delivery Status | 72
| | Missing items\parts | 1
| | Partial Delivery | 1
| | Reschedule Delivery | 1
| Product Complaint | Complaint within Warranty | 6
| Refunds and Cancelations | Cancelation | 1
Customer Services Total | | | 168
Live Sales | Pre-Sale | Help in completing the order | 19
Live Sales Total | | | 19
No Answer Total | | | 1
No Answer | No Answer | No Answer | 1
PreSales | (blank) | (blank) | 1
PreSales Total | | | 1
Grand Total | | | 189

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Grand Total | 0 | 0 | 0 | 0 | 0 | 0 | 0

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Asma Alotaibi | 0 | 0 | 0 | 1 | 0 | 2 | 3
Mohiuddin Lsm | 5 | 2 | 1 | 0 | 1 | 3 | 12
Mustehsan Siddiqui | 0 | 0 | 0 | 0 | 0 | 1 | 1
Ali hazzaa | 2 | 1 | 3 | 1 | 8 | 12 | 27
Ali Ibraheem | 6 | 7 | 4 | 5 | 11 | 11 | 44
Hasan Nour | 3 | 0 | 0 | 0 | 0 | 1 | 4
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 2 | 2
Abdallah Ahmed | 27 | 3 | 1 | 5 | 3 | 9 | 48
taher Mohammad | 9 | 1 | 1 | 0 | 0 | 5 | 16
Abdullah Otaibi | 0 | 0 | 0 | 0 | 0 | 1 | 1
Mosab Mohammed Abdalla Nasreldin | 1 | 0 | 1 | 0 | 1 | 0 | 3
! Hassan Bin Saeed | 4 | 0 | 1 | 0 | 1 | 0 | 6
Sultan Motawa | 1 | 0 | 0 | 1 | 0 | 0 | 2
Wejdan Alotaibi | 1 | 0 | 0 | 1 | 0 | 0 | 2
Malek Hosan | 2 | 0 | 0 | 0 | 0 | 0 | 2
Nourah Alfhaid | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 63 | 14 | 12 | 14 | 25 | 47 | 175

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Abdallah Ahmed | 4 | 0 | 0 | 0 | 0 | 2 | 6
taher Mohammad | 0 | 0 | 1 | 0 | 0 | 1 | 2
| 0 | 0 | 0 | 0 | 0 | 1 | 1
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 1 | 1
! Hassan Bin Saeed | 0 | 0 | 0 | 0 | 0 | 1 | 1
Ali Ibraheem | 0 | 0 | 0 | 0 | 0 | 1 | 1
Grand Total | 4 | 0 | 1 | 0 | 0 | 7 | 12

Please feel free to reach out for any further clarifications.