Subject: Daily performance summary for LiveSalesman team for Aug 21st, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Aug 2022 09:01:23 +0530

Please find listed below the performance data for the LiveSalesman team for Aug 21st, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Aws Adra | 3 | 8 | 11 | 0 | 13 | 35
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 1 | 0 | 1 | 2
Abdallah Ahmed | 0 | 0 | 0 | 0 | 0 | 0
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 0
taher Mohammad | 0 | 0 | 0 | 0 | 0 | 0
Malek Hosan | 4 | 0 | 1 | 0 | 0 | 5
Hasan Nour | 3 | 1 | 0 | 0 | 1 | 5
Jok Kuol | 2 | 0 | 0 | 0 | 0 | 2
Mohiuddin Lsm | 1 | 0 | 0 | 0 | 0 | 1
Waseem Ahemad . Khan | 0 | 6 | 22 | 0 | 4 | 32
Alhamzi Mohammed | 0 | 0 | 9 | 0 | 3 | 12
Hamza.abuazzam Nouri Abuazzam | 0 | 0 | 0 | 0 | 0 | 0
! Hassan Bin Saeed | 0 | 0 | 0 | 0 | 0 | 0
Ali Ibraheem | 0 | 0 | 0 | 0 | 0 | 0
Nourah Alfhaid | 0 | 0 | 0 | 0 | 0 | 0
Sultan Motawa | 0 | 0 | 0 | 0 | 0 | 0
Wejdan Alotaibi | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 13 | 15 | 44 | 0 | 22 | 94

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 26
| Delivery Related | Damage during delivery | 1
| | Wrong commitments | 1
| Product Complaint | Complaint within Warranty | 8
| Refunds and Cancelations | Cancelation | 3
Customer Services Total | | | 39
No Answer | No Answer | No Answer | 2
No Answer Total | | | 2
PreSales | (blank) | (blank) | 2
| Other Enquiry | Offers | 1
| | Website/App Issues | 1
| Policy Related | Delivery Cost | 2
| Product Related | Pricing | 1
| | Product Specification | 4
PreSales Total | | | 11
Grand Total | | | 52

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Jok Kuol | 0 | 0 | 0 | 0 | 0 | 1 | 1
Mosab Mohammed Abdalla Nasreldin | 8 | 1 | 0 | 0 | 1 | 0 | 10
Aws Adra | 0 | 0 | 0 | 1 | 0 | 0 | 1
Hasan Nour | 4 | 0 | 0 | 0 | 0 | 0 | 4
Syed Ataullah | 1 | 0 | 0 | 0 | 0 | 0 | 1
Malek Hosan | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 14 | 1 | 0 | 1 | 1 | 1 | 18

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Aws Adra | 1 | 4 | 1 | 1 | 2 | 6 | 15
Jok Kuol | 0 | 1 | 0 | 1 | 1 | 15 | 18
Alhamzi Mohammed | 0 | 1 | 2 | 1 | 3 | 7 | 14
Mohiuddin Lsm | 1 | 0 | 0 | 0 | 4 | 4 | 9
Waseem Ahemad . Khan | 4 | 2 | 1 | 1 | 1 | 5 | 14
Mosab Mohammed Abdalla Nasreldin | 5 | 0 | 0 | 0 | 0 | 6 | 11
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 3 | 3
| 0 | 0 | 0 | 0 | 0 | 1 | 1
Gaurav Payal | 0 | 0 | 0 | 1 | 0 | 0 | 1
Grand Total | 11 | 8 | 4 | 5 | 11 | 47 | 86

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mosab Mohammed Abdalla Nasreldin | 3 | 0 | 0 | 0 | 2 | 4 | 9
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 1 | 1
Waseem Ahemad . Khan | 1 | 0 | 1 | 2 | 2 | 1 | 7
| 0 | 0 | 0 | 0 | 0 | 1 | 1
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 0 | 1 | 1
Anslem Misquitta | 0 | 0 | 0 | 0 | 0 | 1 | 1
Jok Kuol | 0 | 1 | 0 | 1 | 1 | 0 | 3
Aws Adra | 3 | 2 | 2 | 0 | 1 | 0 | 8
Alhamzi Mohammed | 2 | 0 | 1 | 2 | 0 | 0 | 5
Grand Total | 9 | 3 | 4 | 5 | 6 | 9 | 36

Please feel free to reach out for any further clarifications.