Subject: Fwd: Transcript of Sunday, August 21st, 2022, 05:51:44 pm. Operator: Harry. Visitor: Traveler
From: Charles Neville <[email-masked]>
To: LiveSalesman Escalation <[email-masked]>
Date: Sun, 21 Aug 2022 23:17:46 +0200

Hi, we do actually give SIM cards, or eSIMs if at all possible. I’ll update
the FAQs. Harry should have simply said ‘I don’t have that information I’m
just a front line executive’ and left it at that.

---------- Forwarded message ---------
From: 'LiveChat' via Sales Forms <[email-masked]>
Date: Sun, 21 Aug 2022 at 19:59
Subject: Transcript of Sunday, August 21st, 2022, 05:51:44 pm. Operator:
Harry. Visitor: Traveler
To: <[email-masked]>

Chat transcript

*ref* ,landing=https://jaywaytravel.com/

  Harry Sun, 08/21/22 05:51:44 pm UTC

Hi there! Where are dreaming of vacationing to?

  Traveler 05:51:44 pm

do you provide sim cards for customers
Have a trip booked for italy but wanted to double check this

  Harry 05:52:28 pm

Unfortunately, we don't provide the sim cards.
However, our local representative could guide you, how to do it?

  Traveler 05:53:47 pm

I thought that I read that our contact when we arrive will hand us our sim
card when they pick us up. That's not correct?

  Harry 05:53:59 pm

Please allow me a moment to check this.
Where did you find that information.

  Traveler 05:54:31 pm

I'm looking in my emails but I feel like it was part of our itinerary

  Harry 05:56:26 pm

I am a front line executive. You can reach us at below contact numbers-

U.S. Toll-free: 800 344 5785
U.S. Telephone: +1 914 500 8912
Europe Telephone: +44 20 8133 7150
Skype: jaywaytravel
Email: [email-masked]

http://www.jaywaytravel.com/contact
The team will be able to help you with exact details.
I am not exactly sure of the sim card. The local representative could
provide the sim cards.

  Traveler 05:58:03 pm

Waiting on a call back from my booking agent

  Harry 05:58:18 pm

He can answer the question for sure.
Is there anything else I can help you with?

  Traveler 05:58:27 pm

nope

  Harry 05:59:44 pm

It was nice talking to you. Have a great day, goodbye!

Harry archived the chat 05:59:47 pm

Duration: 8m 3s
Chat started on: https://jaywaytravel.com/faq
Referrer: https://jaywaytravel.com/
Visitor geolocation: Royal Oak, Michigan, United States / 69.14.226.115
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Charles Neville
Marketing Director,  JayWay Travel Inc.
M +420 720 574 576
T +1 914 500 8984
E [email-masked]
W jaywaytravel.com
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