Subject: Trainer Candidate - ashvaghosh verma
From: ashvaghosh verma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 21 Aug 2022 03:57:49 -0400

| | Tech Support Test

Name | ashvaghosh verma
E-mail | [email-masked]
Phone Number | (+91) 8860651188
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gurgaon

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Gfk Mode Pvt ltd | Process executive | | 35000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 1 Month
Please briefly describe your work experience specifically in Quality? | As process executive for last 2 years my role includes day to day activities for QC of various processes.
Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | No
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | The difference is customer retention at the end of the service, if the customer is now committed to the product or services.
What according to you makes you a good candidate for this position? | Someone with experience in the field and willing to motivate the teams to deliver to their full potential.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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