Subject: Daily performance summary for LiveSalesman team for Aug 20th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 21 Aug 2022 09:05:21 +0530

Please find listed below the performance data for the LiveSalesman team for Aug 20th, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0
Abdallah Ahmed | 0 | 17 | 0 | 14 | 31
Hasan Nour | 0 | 1 | 0 | 1 | 2
Jok Kuol | 0 | 0 | 0 | 0 | 0
Syed Ataullah | 0 | 1 | 0 | 0 | 1
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Gaurav Payal | 0 | 0 | 0 | 0 | 0
Mohiuddin Lsm | 0 | 2 | 1 | 15 | 18
Ali hazzaa | 0 | 3 | 7 | 2 | 12
taher Mohammad | 0 | 1 | 9 | 7 | 17
Ali Ibraheem | 0 | 0 | 31 | 1 | 32
Nourah Alfhaid | 0 | 0 | 47 | 1 | 48
Sultan Motawa | 0 | 0 | 37 | 2 | 39
Grand Total | 0 | 25 | 132 | 43 | 200

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 83
| Delivery Related | Day of Delivery - Status | 3
| | Delayed Delivery (Furniture) | 7
| | Delayed Delivery (HH) | 2
| | Delivery Status | 45
| Product Complaint | Complaint within Warranty | 7
Customer Services Total | | | 147
Live Sales | Pre-Sale | Help in completing the order | 14
| | Promotion guide | 1
Live Sales Total | | | 15
PreSales | (blank) | (blank) | 5
PreSales Total | | | 5
Grand Total | | | 167

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hasan Nour | 0 | 0 | 0 | 0 | 1 | 0 | 1
Grand Total | 0 | 0 | 0 | 0 | 1 | 0 | 1

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Asma Alotaibi | 0 | 0 | 0 | 0 | 0 | 2 | 2
Mohiuddin Lsm | 12 | 4 | 2 | 1 | 4 | 8 | 31
Abdallah Ahmed | 19 | 4 | 6 | 7 | 7 | 13 | 56
Ali Ibraheem | 7 | 1 | 2 | 4 | 4 | 8 | 26
Hasan Nour | 1 | 0 | 0 | 0 | 0 | 1 | 2
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 2 | 2
Ali hazzaa | 6 | 1 | 1 | 2 | 4 | 6 | 20
Abdullah Otaibi | 0 | 0 | 0 | 0 | 0 | 1 | 1
Malek Hosan | 0 | 0 | 0 | 0 | 0 | 1 | 1
taher Mohammad | 4 | 1 | 0 | 0 | 0 | 3 | 8
Mosab Mohammed Abdalla Nasreldin | 1 | 2 | 2 | 1 | 1 | 0 | 7
Sultan Motawa | 0 | 0 | 1 | 0 | 0 | 0 | 1
! Hassan Bin Saeed | 0 | 0 | 1 | 0 | 0 | 0 | 1
Syed Ataullah | 0 | 1 | 0 | 0 | 0 | 0 | 1
Nourah Alfhaid | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 51 | 14 | 15 | 15 | 20 | 45 | 160

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohiuddin Lsm | 1 | 0 | 0 | 0 | 0 | 1 | 2
taher Mohammad | 0 | 0 | 0 | 0 | 0 | 1 | 1
| 0 | 0 | 0 | 0 | 0 | 1 | 1
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 1 | 1
! Hassan Bin Saeed | 0 | 0 | 0 | 0 | 0 | 1 | 1
Abdallah Ahmed | 2 | 0 | 0 | 0 | 0 | 2 | 4
Ali Ibraheem | 0 | 0 | 0 | 0 | 0 | 1 | 1
Malek Hosan | 0 | 0 | 0 | 0 | 1 | 0 | 1
Ali hazzaa | 0 | 1 | 0 | 0 | 0 | 0 | 1
Hasan Nour | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 4 | 1 | 0 | 0 | 1 | 8 | 14

Please feel free to reach out for any further clarifications.