Subject: Daily performance summary for LiveSalesman team for Aug 19th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 20 Aug 2022 09:05:17 +0530

Please find listed below the performance data for the LiveSalesman team for Aug 19th, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Aws Adra | 0 | 0 | 0 | 0 | 0
Abdallah Ahmed | 0 | 14 | 0 | 5 | 19
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 5 | 4 | 9
Hasan Nour | 0 | 0 | 0 | 0 | 0
Jok Kuol | 0 | 0 | 0 | 0 | 0
Malek Hosan | 0 | 1 | 2 | 0 | 3
Alhamzi Mohammed | 0 | 3 | 0 | 0 | 3
Gaurav Payal | 0 | 0 | 0 | 0 | 0
Mohiuddin Lsm | 0 | 6 | 0 | 0 | 6
Asma Alotaibi | 0 | 1 | 18 | 0 | 19
Ali hazzaa | 0 | 0 | 1 | 2 | 3
Nourah Alfhaid | 0 | 0 | 35 | 0 | 35
Grand Total | 0 | 25 | 61 | 11 | 97

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | Delivery Related | Day of Delivery - Status | 2
| | Delayed Delivery (Furniture) | 4
| | Delivery Status | 40
| Product Complaint | Complaint outside Warranty | 1
| | Complaint within Warranty | 3
Customer Services Total | | | 50
No Answer | No Answer | No Answer | 1
No Answer Total | | | 1
PreSales | Product Related | Product Specification | 1
PreSales Total | | | 1
Grand Total | | | 52

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Grand Total | 0 | 0 | 0 | 0 | 0 | 0 | 0

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Asma Alotaibi | 0 | 0 | 0 | 0 | 0 | 2 | 2
Abdallah Ahmed | 15 | 4 | 6 | 6 | 5 | 15 | 51
Ali hazzaa | 2 | 2 | 2 | 1 | 2 | 4 | 13
Malek Hosan | 0 | 0 | 0 | 1 | 1 | 4 | 6
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 1 | 1
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 2 | 2
Ali Ibraheem | 5 | 3 | 1 | 6 | 3 | 1 | 19
Abdullah Otaibi | 0 | 0 | 0 | 0 | 0 | 1 | 1
taher Mohammad | 2 | 0 | 0 | 0 | 1 | 1 | 4
Mohiuddin Lsm | 3 | 3 | 2 | 2 | 3 | 3 | 16
Mosab Mohammed Abdalla Nasreldin | 6 | 4 | 1 | 1 | 1 | 1 | 14
! Hassan Bin Saeed | 1 | 2 | 0 | 0 | 2 | 0 | 5
Sultan Motawa | 0 | 0 | 1 | 0 | 0 | 0 | 1
Syed Ataullah | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 35 | 18 | 13 | 17 | 18 | 35 | 136

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Abdallah Ahmed | 3 | 2 | 0 | 0 | 0 | 2 | 7
taher Mohammad | 0 | 0 | 0 | 0 | 1 | 1 | 2
| 0 | 0 | 0 | 0 | 0 | 1 | 1
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 1 | 1
! Hassan Bin Saeed | 0 | 0 | 0 | 0 | 0 | 2 | 2
Ali Ibraheem | 0 | 0 | 0 | 0 | 0 | 1 | 1
Mohiuddin Lsm | 2 | 0 | 0 | 0 | 2 | 0 | 4
Malek Hosan | 1 | 0 | 0 | 1 | 0 | 0 | 2
Mosab Mohammed Abdalla Nasreldin | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 7 | 2 | 0 | 1 | 3 | 8 | 21

Please feel free to reach out for any further clarifications.