Subject: Daily performance summary for LiveSalesman team for Aug 19th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 20 Aug 2022 09:01:16 +0530

Please find listed below the performance data for the LiveSalesman team for Aug 19th, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Aws Adra | 1 | 0 | 1 | 0 | 0 | 2
Abdallah Ahmed | 0 | 0 | 0 | 0 | 0 | 0
Mosab Mohammed Abdalla Nasreldin | 2 | 2 | 5 | 0 | 5 | 14
Hasan Nour | 6 | 0 | 0 | 0 | 0 | 6
Jok Kuol | 1 | 4 | 1 | 0 | 7 | 13
Malek Hosan | 3 | 0 | 0 | 0 | 1 | 4
Alhamzi Mohammed | 0 | 1 | 7 | 0 | 0 | 8
Gaurav Payal | 0 | 1 | 24 | 0 | 0 | 25
Mohiuddin Lsm | 0 | 6 | 3 | 0 | 3 | 12
Asma Alotaibi | 0 | 0 | 0 | 0 | 0 | 0
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 0
Nourah Alfhaid | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 13 | 14 | 41 | 0 | 16 | 84

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 31
| Product Complaint | Complaint within Warranty | 2
| Refunds and Cancelations | Cancelation | 1
| | Refund for Other reason | 1
| | Return Request Initiation | 2
Customer Services Total | | | 37
Mattress Related | Post-Sales | Spring issue | 1
Mattress Related Total | | | 1
No Answer Total | | | 1
No Answer | (blank) | (blank) | 1
PreSales | | (blank) | 2
| Other Enquiry | (blank) | 1
| Policy Related | (blank) | 1
| Product Related | Product Specification | 5
PreSales Total | | | 9
Grand Total | | | 48

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Jok Kuol | 0 | 0 | 0 | 0 | 0 | 1 | 1
Mosab Mohammed Abdalla Nasreldin | 1 | 0 | 1 | 1 | 0 | 0 | 3
Hasan Nour | 3 | 0 | 0 | 0 | 0 | 0 | 3
Grand Total | 4 | 0 | 1 | 1 | 0 | 1 | 7

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Waseem Ahemad . Khan | 0 | 2 | 0 | 0 | 3 | 7 | 12
Alhamzi Mohammed | 1 | 1 | 1 | 0 | 2 | 10 | 15
Mohiuddin Lsm | 2 | 0 | 0 | 3 | 0 | 8 | 13
Hasan Nour | 0 | 0 | 0 | 1 | 0 | 6 | 7
Jok Kuol | 3 | 1 | 0 | 2 | 2 | 7 | 15
Aws Adra | 3 | 1 | 1 | 1 | 1 | 3 | 10
| 0 | 0 | 0 | 0 | 0 | 1 | 1
Mosab Mohammed Abdalla Nasreldin | 4 | 1 | 0 | 1 | 2 | 3 | 11
Gaurav Payal | 2 | 0 | 1 | 0 | 0 | 0 | 3
Grand Total | 15 | 6 | 3 | 8 | 10 | 45 | 87

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Anslem Misquitta | 0 | 0 | 0 | 0 | 0 | 2 | 2
Mohiuddin Lsm | 4 | 0 | 1 | 0 | 0 | 1 | 6
Waseem Ahemad . Khan | 2 | 1 | 0 | 1 | 1 | 2 | 7
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0 | 1 | 1
| 0 | 0 | 0 | 0 | 0 | 1 | 1
Mosab Mohammed Abdalla Nasreldin | 1 | 0 | 0 | 0 | 1 | 2 | 4
Aws Adra | 0 | 1 | 1 | 0 | 1 | 1 | 4
Jok Kuol | 3 | 1 | 0 | 1 | 2 | 0 | 7
Hasan Nour | 1 | 0 | 0 | 1 | 0 | 0 | 2
Malek Hosan | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 12 | 3 | 2 | 3 | 5 | 10 | 35

Please feel free to reach out for any further clarifications.