Subject: RE: AllState tickets
From: "Sara Aknooni (SRAK)" <[email-masked]>
To: Pritish Nandi <[email-masked]>
Cc: Ashish Dabral <[email-masked]>, "Josephine Veena Dorairaj (JVDO)" <[email-masked]>
Date: Fri, 19 Aug 2022 07:18:30 +0000

Thank you so much!

Best regards
Sara Aknooni
Head of Global Support & Service, Global Operations
+4544700124
EPOS Group A/S * Industriparken 27 * DK-2750 Ballerup * Denmark

From: Pritish Nandi <[email-masked]>
Sent: Friday, August 19, 2022 8:45 AM
To: Sara Aknooni (SRAK) <[email-masked]>
Cc: Ashish Dabral <[email-masked]>; Josephine Veena Dorairaj (JVDO) <[email-masked]>
Subject: Re: AllState tickets

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe.

Sure Sara,

This will be done right away.

Regards,
Pritish

________________________________
From: "Sara Aknooni, SRAK" <[email-masked]<mailto:[email-masked]>>
To: "Ashish Dabral" <[email-masked]<mailto:[email-masked]>>, "Josephine Veena Dorairaj, JVDO" <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, August 19, 2022 11:39:01 AM
Subject: RE: AllState tickets

Hi Ashish,

Thank you!
@Pritish Nandi<mailto:[email-masked]> please still emphasize that Allstate is extremely important customer, so L1 handles their cases with high priority.
Thank you!

Best regards
Sara Aknooni
Head of Global Support & Service, Global Operations
+4544700124
EPOS Group A/S * Industriparken 27 * DK-2750 Ballerup * Denmark

From: Ashish Dabral <[email-masked]<mailto:[email-masked]>>
Sent: Friday, August 19, 2022 8:07 AM
To: Josephine Veena Dorairaj (JVDO) <[email-masked]<mailto:[email-masked]>>
Cc: Sara Aknooni (SRAK) <[email-masked]<mailto:[email-masked]>>; Pritish Nandi <[email-masked]<mailto:[email-masked]>>
Subject: Re: AllState tickets

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe.

Hello Josephine,

This is done.

Regards,
Ashish Dabral

________________________________
From: "Josephine Veena Dorairaj, JVDO" <[email-masked]<mailto:[email-masked]>>
To: "Ashish Dabral" <[email-masked]<mailto:[email-masked]>>
Cc: "Sara Aknooni, SRAK" <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, August 18, 2022 7:19:55 PM
Subject: AllState tickets

Hi Ashish,

Thanks for your time on the call.

As discussed, please change the settings, so the tickets from Allstate.com(Organization: Allstate Insurance Company) goes to Enterprise L1 queue.

Venlig hilsen / Best regards
Josephine Veena Dorairaj
Technical Support Specialist, Global Support and Services
+45 21684511
EPOS Group A/S * Industriparken 27 * DK-2750 Ballerup * Denmark
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