Subject: Trainer Candidate - Smriti Smriti
From: Smriti Smriti <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 19 Aug 2022 01:44:33 -0400

| | Tech Support Test

Name | Smriti Smriti
E-mail | [email-masked]
Phone Number | (+91) 8804837377
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ienergizer | Customer care executive | 6th july | 22.5
Previous Employer 1 | | | |
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | Immediate
Please briefly describe your work experience specifically in Quality? | I worked as a customer care executive
Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | Yes

Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team

QualityEvery day of our life is full of problems. Sometimes we make the little things too difficult. We don’t understand that the problems make our life much more interesting. It would be too boring if we get everything easily. The problems help us to understand many things. It helps to know ourselves and how strong we are. These moments make us grow and get to the points we wished to. Everything in this life has an explanation and has a reason. The difficult moments have their answers as well. Sometimes we just don't find the answers at the right time. We get the answers after some time or slowly. Whenever we have a problem, gradually we pass through three periods of solving that problem; when we know about the problem and try to find a solution,
Now we understand that we are too strong. We are able to overcome every difficulty and problem in our life. Now we know that we'll be strong in every situation of our life and we'll never give up. We realize that only the periods of finding the solution makes our life meaningful.
Now that we have find it, we feel nothing and we just want something more to move on. We learn that those moments that are stressful are followed by other, more meaningful moments. We need those moments to appreciate the other beautiful moments of our life. When enduring a difficult time in your life, it’s important to acknowledge and accept that you can’t control everything in your life. You can’t control the economy, which might affect your job. You can’t control another person’s health, which means they might not be with you for as long as you would have liked. And you can’t control whether or not another person loves you.

What you can control is your reaction to the situation. While it’s completely acceptable and normal to go through a grieving process for any type of loss, at some point you’ll need to point your feet forward and continue on. After all, life is for the living. We only have one life here on earth, so we need to make it count. You won’t want to end your life with regrets of wasted time and missed opportunities.
Another part of the healing process is to take inventory of the good things in your life. There is always, always something to be thankful for. So, what are you grateful for? Are you thankful for other people in your life, for someone else’s success or for your own health? Or perhaps you can start with something simple. You can be thankful for the beautiful sunrise, for the bird singing outside your window or for a funny television show that made you laugh. Taking stock of the smaller things in life can help you get through the tough times. As you move through your grief and recover, you’ll eventually discover the bigger things in life to be thankful for.It’s also important to try and stay positive during tough times.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

The best customer service doesn't make the mistake in the first place. Take care of your customers' needs, even anticipate them. Give them some space to breathe, put yourself in their shoes, try to feel what they are feeling. Use technology to your advantage, but use it only for the good of your customers.

Excellent customer service is about retaining customers and customer loyalty. And it’s not just the best way to extend your company’s life cycle, it is also the most effective way to build a strong relationship with them that will yield a high amount of referral business. A company that provides great service, goes the extra mile to do everything they can to help a customer who is a loyal customer. Making it easier for a customer to do business with you, and even no-frills good service, will make a business appear successful.

What according to you makes you a good candidate for this position? | I m a good motivator, problem solver, performing well under pressure, being loyal, having a positive attitude, eager to learn, taking initiative, and attention to detail.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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