Subject: Daily performance summary for LiveSalesman team for Aug 18th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 19 Aug 2022 09:01:19 +0530

Please find listed below the performance data for the LiveSalesman team for Aug 18th, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Mosab Mohammed Abdalla Nasreldin | 9 | 1 | 1 | 0 | 0 | 11
Aws Adra | 3 | 9 | 8 | 0 | 13 | 33
Abdallah Ahmed | 0 | 0 | 0 | 0 | 0 | 0
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 0 | 0
Ali Ibraheem | 0 | 0 | 0 | 0 | 0 | 0
Jok Kuol | 6 | 3 | 13 | 0 | 5 | 27
Hasan Nour | 1 | 0 | 3 | 0 | 0 | 4
Gaurav Payal | 0 | 4 | 25 | 0 | 3 | 32
Waseem Ahemad . Khan | 0 | 7 | 4 | 0 | 8 | 19
Alhamzi Mohammed | 0 | 0 | 7 | 0 | 0 | 7
Malek Hosan | 0 | 0 | 0 | 0 | 0 | 0
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 0
taher Mohammad | 0 | 0 | 0 | 0 | 0 | 0
! Hassan Bin Saeed | 0 | 0 | 0 | 0 | 0 | 0
Wejdan Alotaibi | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 19 | 24 | 61 | 0 | 29 | 133

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 37
| Delivery Related | Damage during delivery | 1
| | Delayed Delivery (HH) | 2
| | Delivery Status | 11
| Product Complaint | Complaint outside Warranty | 1
| | Complaint within Warranty | 7
| Refunds and Cancelations | Cancelation | 2
| | Refund for Other reason | 2
| | Refunds after Return | 1
Customer Services Total | | | 64
No Answer | No Answer | No Answer | 1
No Answer Total | | | 1
PreSales | (blank) | (blank) | 2
| Other Enquiry | Offers | 2
| | Store Availability | 5
| Policy Related | Return Policy | 1
| Product Related | Combo | 1
| | Product Specification | 5
PreSales Total | | | 16
Grand Total | | | 81

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Jok Kuol | 3 | 0 | 0 | 0 | 0 | 1 | 4
Mosab Mohammed Abdalla Nasreldin | 4 | 1 | 0 | 1 | 0 | 0 | 6
| 2 | 0 | 0 | 0 | 0 | 0 | 2
Alhamzi Mohammed | 1 | 0 | 0 | 0 | 0 | 0 | 1
Syed Ataullah | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 12 | 1 | 0 | 1 | 0 | 1 | 15

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Waseem Ahemad . Khan | 5 | 0 | 1 | 0 | 3 | 9 | 18
Alhamzi Mohammed | 1 | 1 | 0 | 1 | 3 | 8 | 14
Mohiuddin Lsm | 0 | 0 | 0 | 2 | 0 | 6 | 8
Mosab Mohammed Abdalla Nasreldin | 3 | 1 | 0 | 4 | 2 | 8 | 18
Aws Adra | 5 | 1 | 1 | 3 | 3 | 7 | 20
Jok Kuol | 2 | 0 | 0 | 0 | 2 | 4 | 8
| 0 | 0 | 0 | 0 | 0 | 1 | 1
Hasan Nour | 0 | 0 | 0 | 0 | 1 | 1 | 2
Gaurav Payal | 4 | 0 | 1 | 0 | 0 | 0 | 5
Grand Total | 20 | 3 | 3 | 10 | 14 | 44 | 94

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Anslem Misquitta | 0 | 0 | 0 | 0 | 0 | 2 | 2
Aws Adra | 5 | 1 | 1 | 2 | 1 | 2 | 12
Waseem Ahemad . Khan | 10 | 0 | 1 | 2 | 1 | 2 | 16
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0 | 1 | 1
| 0 | 0 | 0 | 0 | 0 | 1 | 1
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 1 | 0 | 1 | 2 | 4
Jok Kuol | 4 | 0 | 0 | 0 | 0 | 0 | 4
Grand Total | 19 | 1 | 3 | 4 | 3 | 10 | 40

Please feel free to reach out for any further clarifications.