Subject: Trainer Candidate - Narendra Kumar Sen
From: Narendra Kumar Sen <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 18 Aug 2022 01:23:30 -0400

| | Tech Support Test

Name | Narendra Kumar Sen
E-mail | [email-masked]
Phone Number | (+91) 9691086943
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Near Uttar Nagar West Metro

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Vodafone Group | Assistant Manager | 30/07/2023 | 55000
Previous Employer 1 | Motif India Infotech | Senior Executive | 30/11/2016 | 21000
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 2 Days

Please briefly describe your work experience specifically in Quality?

Voice /Email / Chat audit on Applications NICE / Genesys.

Marking Based on SOP

Feedback to team

Process Improvement

Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | Yes
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service reps will get the problem solved eventually. Great customer service reps will get it solved immediately, doing everything they can to remedy the problem at hand
What according to you makes you a good candidate for this position? | Knowledge,
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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