Subject: Daily performance summary for LiveSalesman team for Aug 17th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 18 Aug 2022 09:05:28 +0530

Please find listed below the performance data for the LiveSalesman team for Aug 17th, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 6 | 0 | 7 | 13
Aws Adra | 0 | 0 | 0 | 0 | 0
Abdallah Ahmed | 0 | 19 | 0 | 6 | 25
Waseem Ahemad . Khan | 0 | 1 | 0 | 0 | 1
taher Mohammad | 0 | 0 | 6 | 4 | 10
Ali hazzaa | 0 | 3 | 2 | 7 | 12
Mohiuddin Lsm | 0 | 0 | 0 | 4 | 4
Jok Kuol | 0 | 0 | 0 | 0 | 0
Malek Hosan | 0 | 0 | 5 | 0 | 5
Syed Ataullah | 0 | 0 | 0 | 1 | 1
Gaurav Payal | 0 | 0 | 0 | 0 | 0
Mustehsan Siddiqui | 0 | 1 | 0 | 0 | 1
Ali Ibraheem | 0 | 1 | 33 | 2 | 36
Asma Alotaibi | 0 | 3 | 10 | 1 | 14
Hamza.abuazzam Nouri Abuazzam | 0 | 1 | 0 | 0 | 1
! Hassan Bin Saeed | 0 | 0 | 4 | 1 | 5
Sultan Motawa | 0 | 0 | 29 | 0 | 29
Wejdan Alotaibi | 0 | 0 | 26 | 0 | 26
Grand Total | 0 | 35 | 115 | 33 | 183

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 66
| Delivery Related | Day of Delivery - Status | 1
| | Delayed Delivery (Furniture) | 3
| | Delayed Delivery (HH) | 1
| | Delivery Status | 36
| Product Complaint | Complaint within Warranty | 2
Customer Services Total | | | 109
Live Sales | Pre-Sale | Help in completing the order | 12
| | Help placing new order | 1
Live Sales Total | | | 13
No Answer Total | | | 1
No Answer | (blank) | (blank) | 1
PreSales | | (blank) | 2
| Product Related | Product Specification | 1
PreSales Total | | | 3
Grand Total | | | 126

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mosab Mohammed Abdalla Nasreldin | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 1 | 0 | 0 | 0 | 0 | 0 | 1

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Asma Alotaibi | 2 | 0 | 1 | 1 | 0 | 3 | 7
Ali hazzaa | 9 | 1 | 2 | 2 | 5 | 8 | 27
Mosab Mohammed Abdalla Nasreldin | 8 | 5 | 4 | 4 | 0 | 2 | 23
Ali Ibraheem | 10 | 0 | 1 | 9 | 2 | 9 | 31
! Hassan Bin Saeed | 5 | 3 | 0 | 2 | 4 | 4 | 18
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 1 | 1
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 2 | 2
Abdallah Ahmed | 7 | 6 | 2 | 6 | 4 | 4 | 29
Mohiuddin Lsm | 3 | 1 | 0 | 3 | 0 | 1 | 8
Abdullah Otaibi | 0 | 0 | 0 | 0 | 0 | 1 | 1
taher Mohammad | 3 | 0 | 0 | 0 | 1 | 1 | 5
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 2 | 0 | 2
Malek Hosan | 0 | 2 | 2 | 0 | 2 | 0 | 6
Hamza.abuazzam Nouri Abuazzam | 0 | 0 | 0 | 0 | 1 | 0 | 1
Sultan Motawa | 0 | 1 | 0 | 0 | 0 | 0 | 1
Wejdan Alotaibi | 0 | 1 | 0 | 0 | 0 | 0 | 1
Nourah Alfhaid | 1 | 0 | 0 | 0 | 0 | 0 | 1
Waseem Ahemad . Khan | 1 | 0 | 0 | 0 | 0 | 0 | 1
Syed Ataullah | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 50 | 20 | 12 | 27 | 21 | 36 | 166

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ali Ibraheem | 1 | 1 | 0 | 0 | 1 | 1 | 4
Hamza.abuazzam Nouri Abuazzam | 1 | 0 | 0 | 1 | 1 | 1 | 4
Ali hazzaa | 1 | 2 | 0 | 1 | 0 | 1 | 5
taher Mohammad | 0 | 0 | 0 | 1 | 0 | 1 | 2
| 0 | 0 | 0 | 0 | 0 | 1 | 1
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 1 | 1
! Hassan Bin Saeed | 0 | 0 | 0 | 0 | 0 | 2 | 2
Nourah Alfhaid | 0 | 0 | 0 | 0 | 0 | 1 | 1
Abdallah Ahmed | 3 | 0 | 0 | 0 | 1 | 1 | 5
Mohiuddin Lsm | 1 | 0 | 0 | 0 | 0 | 0 | 1
Mosab Mohammed Abdalla Nasreldin | 3 | 0 | 0 | 0 | 0 | 0 | 3
Malek Hosan | 1 | 0 | 0 | 0 | 0 | 0 | 1
Asma Alotaibi | 2 | 0 | 0 | 0 | 0 | 0 | 2
Waseem Ahemad . Khan | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 14 | 3 | 0 | 3 | 3 | 10 | 33

Please feel free to reach out for any further clarifications.