Subject: Daily performance summary for LiveSalesman team for Aug 17th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 18 Aug 2022 09:01:23 +0530

Please find listed below the performance data for the LiveSalesman team for Aug 17th, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Mosab Mohammed Abdalla Nasreldin | 7 | 0 | 0 | 0 | 1 | 8
Aws Adra | 2 | 2 | 7 | 0 | 4 | 15
Abdallah Ahmed | 0 | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 1 | 2 | 3 | 0 | 11 | 17
taher Mohammad | 0 | 0 | 0 | 0 | 0 | 0
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 0
Mohiuddin Lsm | 0 | 1 | 16 | 0 | 1 | 18
Jok Kuol | 12 | 0 | 4 | 1 | 10 | 27
Malek Hosan | 0 | 0 | 0 | 1 | 0 | 1
Syed Ataullah | 3 | 0 | 0 | 0 | 0 | 3
Gaurav Payal | 0 | 1 | 23 | 0 | 0 | 24
Mustehsan Siddiqui | 0 | 0 | 0 | 0 | 0 | 0
Ali Ibraheem | 0 | 0 | 0 | 0 | 0 | 0
Asma Alotaibi | 0 | 0 | 0 | 0 | 0 | 0
Hamza.abuazzam Nouri Abuazzam | 0 | 0 | 0 | 0 | 0 | 0
! Hassan Bin Saeed | 0 | 0 | 0 | 0 | 0 | 0
Sultan Motawa | 0 | 0 | 0 | 0 | 0 | 0
Wejdan Alotaibi | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 25 | 6 | 53 | 2 | 27 | 113

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 32
| Delivery Related | Damage during delivery | 1
| | Delayed Delivery (HH) | 1
| | Delivery Status | 1
| Product Complaint | Complaint within Warranty | 4
| Refunds and Cancelations | Cancelation | 1
| | Refund for Other reason | 1
| | Refunds after Return | 1
| | Return Request Initiation | 1
Customer Services Total | | | 43
Mattress Related | (blank) | (blank) | 1
Mattress Related Total | | | 1
No Answer Total | | | 2
No Answer | No Answer | No Answer | 2
PreSales | (blank) | (blank) | 10
| Other Enquiry | (blank) | 1
| | Offers | 2
| Policy Related | Delivery Time | 1
| Product Related | Combo | 2
| | Product Specification | 1
PreSales Total | | | 17
Grand Total | | | 63

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Jok Kuol | 2 | 0 | 0 | 0 | 0 | 1 | 3
Mosab Mohammed Abdalla Nasreldin | 2 | 0 | 0 | 1 | 0 | 0 | 3
| 2 | 2 | 0 | 2 | 0 | 0 | 6
Alhamzi Mohammed | 1 | 1 | 0 | 0 | 0 | 0 | 2
Syed Ataullah | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 9 | 3 | 0 | 3 | 0 | 1 | 16

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Alhamzi Mohammed | 3 | 0 | 0 | 2 | 0 | 10 | 15
Waseem Ahemad . Khan | 3 | 2 | 0 | 1 | 4 | 3 | 13
Aws Adra | 3 | 1 | 0 | 3 | 3 | 10 | 20
Mohiuddin Lsm | 1 | 0 | 0 | 2 | 0 | 6 | 9
Mosab Mohammed Abdalla Nasreldin | 5 | 0 | 1 | 2 | 6 | 7 | 21
Anslem Misquitta | 0 | 0 | 0 | 0 | 0 | 1 | 1
Jok Kuol | 0 | 1 | 1 | 0 | 2 | 3 | 7
| 0 | 0 | 0 | 0 | 0 | 1 | 1
Hasan Nour | 0 | 0 | 0 | 0 | 1 | 1 | 2
Gaurav Payal | 1 | 1 | 0 | 0 | 0 | 0 | 2
Grand Total | 16 | 5 | 2 | 10 | 16 | 42 | 91

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Aws Adra | 3 | 1 | 0 | 2 | 0 | 1 | 7
Mosab Mohammed Abdalla Nasreldin | 1 | 0 | 1 | 1 | 1 | 3 | 7
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0 | 1 | 1
| 0 | 0 | 0 | 0 | 0 | 1 | 1
Anslem Misquitta | 0 | 0 | 0 | 0 | 0 | 1 | 1
Waseem Ahemad . Khan | 6 | 0 | 1 | 1 | 1 | 0 | 9
Jok Kuol | 3 | 1 | 0 | 1 | 0 | 0 | 5
Grand Total | 13 | 2 | 2 | 5 | 2 | 7 | 31

Please feel free to reach out for any further clarifications.