Subject: Re: 05610945 / Test / ref:_00D301GN6a._5003Z1SekIS:ref
From: Ashish Dabral <[email-masked]>
To: support <[email-masked]>
Date: Wed, 17 Aug 2022 07:23:45 -0700 (MST)

Hello There, 

We are using callbar and we are not getting any error. However, it takes too much time to login. In logs we found the Appliance Access denied on Dst IP 192.168.5.255 

We also checked this application outside of firewall and it takes only 5-10 seconds for log in. 

Can you please explain what kind of plain firewall rule are you taking about? 

Waiting for your reply 

Regards, 
Ashish Dabral 

From: "support" <[email-masked]> 
To: "Ashish Dabral" <[email-masked]> 
Sent: Wednesday, August 17, 2022 7:00:45 PM 
Subject: 05610945 / Test / ref:_00D301GN6a._5003Z1SekIS:ref 

Hello Ashish, 

This is regarding the service request number 05610945. 

Which application are you using ? What is the error you are getting ? 

Are you using application filter on the firewall rule ? 

Please create a source based plain firewall rule without applying web and application filter and then check if the application works or not. 

Please share the snapshot for the same. 

Please contact us for any further assistance. 

Regards, 

Shreya Kulshrestha 

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