Subject: LSM Automation Report - 1st to 16th August
From: Gaurav Yadav <[email-masked]>
To: saurabh <[email-masked]>
Cc: Ashish Dabral <[email-masked]>, deeksha <[email-masked]>
Date: Wed, 17 Aug 2022 02:37:36 -0700 (MST)

Hi Sir, 
Given below is the LSM Automation update till 16th Aug. 

	Total Tickets done 		C-Sat % 		FCR % 		Avg tickets per day 											
	3175 		42% 		55% 		198 											

Handled Automation tickets by agent 																		
																		
Sum of Tickets 	Date 																	
Name 	01-Aug-2022 	02-Aug-2022 	03-Aug-2022 	04-Aug-2022 	05-Aug-2022 	06-Aug-2022 	07-Aug-2022 	08-Aug-2022 	09-Aug-2022 	10-Aug-2022 	11-Aug-2022 	12-Aug-2022 	13-Aug-2022 	14-Aug-2022 	15-Aug-2022 	16-Aug-2022 	Grand Total 	
Abdulqader Ahmed 					59 	34 	5 	50 	6 	16 		10 					180 	
Apoorv Joshi 					11 	28 	5 	3 									47 	
Maya Shamma 	79 	88 	81 	95 	107 		100 		77 	42 	98 	99 	99 	70 	112 	100 	1247 	
Mohammed Murshed 											86 	65 	35 	6 			192 	
Mohammed yahya 			70 		8 	57 	124 	134 	129 	80 			14 	79 	98 	66 	859 	
Rossana Rass 					92 	74 			52 	56 	65 	62 	69 		90 	90 	650 	
Grand Total 	79 	88 	151 	95 	277 	193 	234 	187 	264 	194 	249 	236 	217 	155 	300 	256 	3175 	

Other % 																		
																		
Sum of Other % 	Date 																	
Name 	01-Aug-2022 	02-Aug-2022 	03-Aug-2022 	04-Aug-2022 	05-Aug-2022 	06-Aug-2022 	07-Aug-2022 	08-Aug-2022 	09-Aug-2022 	10-Aug-2022 	11-Aug-2022 	12-Aug-2022 	13-Aug-2022 	14-Aug-2022 	15-Aug-2022 	16-Aug-2022 		
Abdulqader Ahmed 								4% 										
Apoorv Joshi 																		
Maya Shamma 	25% 	23% 	19% 	36% 	25% 		32% 		29% 	26% 	24% 	30% 	35% 	44% 	32% 	30% 		
Mohammed Murshed 											37% 	18% 	26% 					
Mohammed yahya 																		
Rossana Rass 					20% 	39% 			54% 	52% 	37% 	40% 	32% 		51% 	40% 		
																		
FCR % 																		
																		
Sum of FCR % 	Date 																	
Name 	01-Aug-2022 	02-Aug-2022 	03-Aug-2022 	04-Aug-2022 	05-Aug-2022 	06-Aug-2022 	07-Aug-2022 	08-Aug-2022 	09-Aug-2022 	10-Aug-2022 	11-Aug-2022 	12-Aug-2022 	13-Aug-2022 	14-Aug-2022 	15-Aug-2022 	16-Aug-2022 		
Abdulqader Ahmed 								42% 										
Apoorv Joshi 																		
Maya Shamma 	38% 	39% 	49% 	42% 	54% 		41% 		52% 	52% 	51% 	53% 	35% 	39% 	40% 	65% 		
Mohammed Murshed 											72% 	69% 	71% 	83% 				
Mohammed yahya 			61% 		63% 	53% 	67% 	58% 	71% 	79% 			64% 	67% 	82% 	83% 		
Rossana Rass 					61% 	70% 			60% 	63% 	68% 	71% 	71% 		79% 	56% 		

CSAT % 																		
																		
Sum of C-Sat 	Date 																	
Name 	01-Aug-2022 	02-Aug-2022 	03-Aug-2022 	04-Aug-2022 	05-Aug-2022 	06-Aug-2022 	07-Aug-2022 	08-Aug-2022 	09-Aug-2022 	10-Aug-2022 	11-Aug-2022 	12-Aug-2022 	13-Aug-2022 	14-Aug-2022 	15-Aug-2022 	16-Aug-2022 		
Abdulqader Ahmed 					75% 	75% 	100% 	67% 		50% 								
Apoorv Joshi 					100% 	100% 												
Maya Shamma 	50% 	33% 	40% 	20% 	43% 		13% 		50% 	60% 	50% 	43% 	17% 	33% 	50% 	25% 		
Mohammed Murshed 											56% 	40% 						
Mohammed yahya 			11% 			50% 	46% 	40% 	70% 	50% 				25% 	71% 	33% 		
Rossana Rass 					40% 	60% 				67% 	43% 				20% 	50% 		

From: "saurabh" <[email-masked]> 
To: "Gaurav Yadav" <[email-masked]> 
Cc: "Ashish Dabral" <[email-masked]>, "deeksha" <[email-masked]> 
Sent: Tuesday, August 16, 2022 10:07:35 PM 
Subject: Re: LSM Automation Report - 1st to 15th August 

Dear Gaurav, 

Thank you. Please send this data to me copied pasted in email body. 

Please also use colour scale to show trends 

Saurabh Dadu 
LiveSalesman 
India: +91 120 4332621 x 17 
US: 1 240 949 2437 
Cell: +91 9810175203 

From: Gaurav Yadav <[email-masked]> 
Sent: 16 August 2022 8:09 PM 
To: Saurabh Dadu <[email-masked]> 
Cc: Ashish Dabral <[email-masked]>; Deeksha Dadu <[email-masked]> 
Subject: LSM Automation Report - 1st to 15th August 
Hi sir, 

Please find the attached LSM Automation Report from 1st of August till 15th August. 

Regards, 
Gaurav