Subject: Daily performance summary for LiveSalesman team for Aug 16th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 17 Aug 2022 09:05:25 +0530

Please find listed below the performance data for the LiveSalesman team for Aug 16th, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Aws Adra | 0 | 0 | 0 | 0 | 0
Mosab Mohammed Abdalla Nasreldin | 1 | 1 | 0 | 5 | 7
Jok Kuol | 0 | 1 | 0 | 0 | 1
taher Mohammad | 0 | 0 | 15 | 7 | 22
Asma Alotaibi | 0 | 1 | 11 | 3 | 15
! Hassan Bin Saeed | 0 | 1 | 2 | 5 | 8
Malek Hosan | 0 | 3 | 5 | 1 | 9
Abu Sufian | 0 | 0 | 0 | 0 | 0
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Abdallah Ahmed | 0 | 5 | 0 | 6 | 11
Ali hazzaa | 0 | 2 | 5 | 2 | 9
Ali Ibraheem | 0 | 4 | 1 | 9 | 14
Hamza.abuazzam Nouri Abuazzam | 0 | 1 | 0 | 0 | 1
Nourah Alfhaid | 0 | 1 | 28 | 1 | 30
Wejdan Alotaibi | 0 | 1 | 32 | 0 | 33
Sultan Motawa | 0 | 0 | 22 | 3 | 25
Grand Total | 1 | 21 | 121 | 42 | 185

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 31
| Delivery Related | Day of Delivery - Status | 2
| | Delayed Delivery (Furniture) | 6
| | Delayed Delivery (HH) | 2
| | Delivery Status | 72
| | Missing items\parts | 1
| | Wrong commitments | 1
| Product Complaint | Complaint within Warranty | 7
| Refunds and Cancelations | Refund for Other reason | 1
| | Return item not received | 2
Customer Services Total | | | 125
Live Sales | Pre-Sale | Help in completing the order | 15
| | Promotion guide | 1
Live Sales Total | | | 16
No Answer | No Answer | No Answer | 2
No Answer Total | | | 2
Grand Total | | | 143

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mosab Mohammed Abdalla Nasreldin | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 1 | 0 | 0 | 0 | 0 | 0 | 1

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 3 | 0 | 0 | 0 | 3 | 2 | 8
Asma Alotaibi | 3 | 1 | 0 | 1 | 0 | 3 | 8
Ali hazzaa | 3 | 0 | 3 | 4 | 5 | 8 | 23
Ali Ibraheem | 13 | 2 | 6 | 6 | 3 | 8 | 38
! Hassan Bin Saeed | 9 | 0 | 1 | 4 | 2 | 7 | 23
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 1 | 1
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 2 | 2
Abdallah Ahmed | 8 | 5 | 4 | 9 | 3 | 6 | 35
Abdullah Otaibi | 0 | 0 | 0 | 0 | 0 | 1 | 1
taher Mohammad | 5 | 1 | 0 | 0 | 1 | 1 | 8
Nourah Alfhaid | 3 | 0 | 0 | 0 | 0 | 1 | 4
Mohiuddin Lsm | 0 | 1 | 2 | 3 | 3 | 0 | 9
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 2 | 0 | 2
| 0 | 0 | 0 | 1 | 1 | 0 | 2
Mosab Mohammed Abdalla Nasreldin | 8 | 5 | 2 | 2 | 0 | 0 | 17
Jok Kuol | 0 | 1 | 0 | 0 | 0 | 0 | 1
Sultan Motawa | 5 | 0 | 0 | 0 | 0 | 0 | 5
Wejdan Alotaibi | 2 | 0 | 0 | 0 | 0 | 0 | 2
Waseem Ahemad . Khan | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 63 | 16 | 18 | 30 | 23 | 40 | 190

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ali Ibraheem | 1 | 1 | 0 | 0 | 1 | 1 | 4
Hamza.abuazzam Nouri Abuazzam | 0 | 0 | 0 | 1 | 1 | 1 | 3
Ali hazzaa | 1 | 1 | 1 | 0 | 0 | 1 | 4
taher Mohammad | 0 | 0 | 0 | 1 | 0 | 1 | 2
| 0 | 0 | 0 | 0 | 0 | 1 | 1
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 1 | 1
! Hassan Bin Saeed | 0 | 0 | 0 | 0 | 1 | 1 | 2
Nourah Alfhaid | 0 | 0 | 0 | 0 | 0 | 1 | 1
Abdallah Ahmed | 3 | 0 | 0 | 0 | 1 | 1 | 5
Mohiuddin Lsm | 1 | 0 | 0 | 0 | 0 | 0 | 1
Mosab Mohammed Abdalla Nasreldin | 1 | 0 | 0 | 0 | 0 | 0 | 1
Wejdan Alotaibi | 1 | 0 | 0 | 0 | 0 | 0 | 1
Malek Hosan | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 9 | 2 | 1 | 2 | 4 | 9 | 27

Please feel free to reach out for any further clarifications.