Subject: Daily performance summary for LiveSalesman team for Aug 16th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 17 Aug 2022 09:01:24 +0530

Please find listed below the performance data for the LiveSalesman team for Aug 16th, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Aws Adra | 4 | 2 | 9 | 0 | 4 | 19
Mosab Mohammed Abdalla Nasreldin | 5 | 4 | 1 | 0 | 0 | 10
Jok Kuol | 2 | 4 | 8 | 0 | 4 | 18
taher Mohammad | 0 | 0 | 0 | 0 | 0 | 0
Asma Alotaibi | 0 | 0 | 0 | 0 | 0 | 0
! Hassan Bin Saeed | 0 | 0 | 0 | 0 | 0 | 0
Malek Hosan | 0 | 0 | 0 | 0 | 0 | 0
Abu Sufian | 8 | 0 | 0 | 0 | 0 | 8
Alhamzi Mohammed | 1 | 7 | 11 | 0 | 6 | 25
Mohiuddin Lsm | 0 | 1 | 22 | 0 | 2 | 25
Waseem Ahemad . Khan | 0 | 7 | 8 | 0 | 6 | 21
Abdallah Ahmed | 0 | 0 | 0 | 0 | 0 | 0
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 0
Ali Ibraheem | 0 | 0 | 0 | 0 | 0 | 0
Hamza.abuazzam Nouri Abuazzam | 0 | 0 | 0 | 0 | 0 | 0
Nourah Alfhaid | 0 | 0 | 0 | 0 | 0 | 0
Wejdan Alotaibi | 0 | 0 | 0 | 0 | 0 | 0
Sultan Motawa | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 20 | 25 | 59 | 0 | 22 | 126

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 29
| Delivery Related | Delayed Delivery (HH) | 2
| | Delivery Status | 7
| | Reschedule Delivery | 2
| Product Complaint | (blank) | 3
| | Complaint within Warranty | 2
| Refunds and Cancelations | Refunds after Return | 1
| | Return item not received | 1
| | Return Request Initiation | 2
Customer Services Total | | | 49
PreSales | (blank) | (blank) | 12
| Other Enquiry | Payment Methods | 1
| | Store Availability | 2
| | Using Shukran Points | 1
| | Website/App Issues | 2
| Product Related | Combo | 2
| | Pricing | 1
| | Product Specification | 3
PreSales Total | | | 24
Grand Total | | | 73

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Jok Kuol | 2 | 0 | 0 | 0 | 0 | 1 | 3
Mosab Mohammed Abdalla Nasreldin | 1 | 7 | 3 | 1 | 0 | 0 | 12
Abu Sufian | 4 | 0 | 2 | 0 | 0 | 0 | 6
Alhamzi Mohammed | 2 | 0 | 1 | 0 | 0 | 0 | 3
Hasan Nour | 2 | 2 | 1 | 0 | 0 | 0 | 5
Malek Hosan | 0 | 2 | 0 | 0 | 0 | 0 | 2
Grand Total | 11 | 11 | 7 | 1 | 0 | 1 | 31

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Alhamzi Mohammed | 6 | 2 | 0 | 2 | 4 | 12 | 26
Waseem Ahemad . Khan | 3 | 0 | 5 | 0 | 2 | 8 | 18
Aws Adra | 1 | 1 | 2 | 3 | 1 | 11 | 19
Anslem Misquitta | 0 | 0 | 0 | 0 | 0 | 1 | 1
Mohiuddin Lsm | 0 | 1 | 0 | 1 | 0 | 2 | 4
Mosab Mohammed Abdalla Nasreldin | 6 | 0 | 0 | 2 | 4 | 2 | 14
Jok Kuol | 4 | 0 | 1 | 3 | 2 | 6 | 16
Abu Sufian | 0 | 0 | 0 | 0 | 0 | 1 | 1
Hasan Nour | 0 | 0 | 0 | 0 | 1 | 1 | 2
Gaurav Payal | 0 | 1 | 0 | 0 | 0 | 0 | 1
Grand Total | 20 | 5 | 8 | 11 | 14 | 44 | 102

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Waseem Ahemad . Khan | 3 | 0 | 0 | 3 | 0 | 1 | 7
Mosab Mohammed Abdalla Nasreldin | 0 | 1 | 0 | 1 | 1 | 3 | 6
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 1 | 1
Alhamzi Mohammed | 1 | 1 | 0 | 0 | 0 | 1 | 3
Abu Sufian | 0 | 0 | 0 | 0 | 0 | 1 | 1
Anslem Misquitta | 0 | 0 | 0 | 0 | 1 | 0 | 1
Jok Kuol | 5 | 2 | 0 | 0 | 0 | 0 | 7
Aws Adra | 3 | 0 | 0 | 0 | 0 | 0 | 3
Murtaza Kutiyanawala | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 13 | 4 | 0 | 4 | 2 | 7 | 30

Please feel free to reach out for any further clarifications.