Subject: Don’t miss out on Agent Workspace –already included in your plan
From: Zendesk <[email-masked]>
To: [email-masked]
Date: Tue, 16 Aug 2022 09:01:52 -0400

"" <https://app.hello.zendesk.com/e/er?s=2136619493&lid=17448&elqTrackId=3b613d5903644d51a4f6291c45eb30c4&elq=4502711faed046409d9b6d979f82e5bf&elqaid=72772&elqat=1&elqcst=272&elqcsid=30191>                                                 

Login <https://app.hello.zendesk.com/e/er?s=2136619493&lid=10272&elqTrackId=667e8550a65340f1817dabadc39096a5&subdomain=lsm3992&email-id=72772&elq=4502711faed046409d9b6d979f82e5bf&elqaid=72772&elqat=1&elqcst=272&elqcsid=30191>                                                             

Hi Ashish, here’s your reminder to stay on top of your CX game.                                           

 

Leading companies are ensuring their agents have the top-of-the line tools to help scale effectively with growing service needs. Don’t be left behind in the dust – Agent Workspace is already available in your plan to help you empower your team.                                          

Upgrade to Agent Workspace <https://app.hello.zendesk.com/e/er?s=2136619493&lid=55738&elqTrackId=420FC0BD99D37DFE02EC3068F457FA9A&subdomain=lsm3992&email-id=72772&elq=4502711faed046409d9b6d979f82e5bf&elqaid=72772&elqat=1>                      

Upgrade to start using these latest capabilities with no extra cost:                                            

Give agents one place for all the context they need:

Give your agents a single source of truth, whether it's customer interaction history, access to your connected apps, knowledge sources, or kicking off side conversations to collaborate. 

<https://app.hello.zendesk.com/e/er?s=2136619493&lid=55738&elqTrackId=420FC0BD99D37DFE02EC3068F457FA9A&subdomain=lsm3992&email-id=72772&elq=4502711faed046409d9b6d979f82e5bf&elqaid=72772&elqat=1>                                                               

Respond faster over whichever channel your customers prefer:

Let agents quickly and easily switch channels to reply to customers on their preferred channel, whether it’s email, social messaging, or mobile, without ending the conversation.

 

Give agents the flexibility to adjust their workspace:

Allow agents to resize their workspace to find critical customer information faster, navigate better within apps, and easily find the right information from your self-service content. 

 

Upgrade to Agent Workspace <https://app.hello.zendesk.com/e/er?s=2136619493&lid=55738&elqTrackId=420FC0BD99D37DFE02EC3068F457FA9A&subdomain=lsm3992&email-id=72772&elq=4502711faed046409d9b6d979f82e5bf&elqaid=72772&elqat=1>                      

Looking for support? Check out our step-by-step guide <https://app.hello.zendesk.com/e/er?s=2136619493&lid=54373&elqTrackId=0790224F7C3F70EF706468667C8803E7&elq=4502711faed046409d9b6d979f82e5bf&elqaid=72772&elqat=1> on moving your team to Agent Workspace. Don’t worry, we’re here to help – reach out directly to Zendesk Customer Support <https://app.hello.zendesk.com/e/er?s=2136619493&lid=52183&elqTrackId=86CBCD4FF5AF4C68C950C86FC08E5603&elq=4502711faed046409d9b6d979f82e5bf&elqaid=72772&elqat=1> if you have more questions. 

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