Subject: JaYWay Chat Audit
From: Amit Gupta <[email-masked]>
To: Harsh Sharma <[email-masked]>, "Jet Jason, Paraiso. Gromea" <[email-masked]>, Anish Nair <[email-masked]>
Cc: deeksha <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Tue, 16 Aug 2022 04:04:39 -0700 (MST)

Hi Team, 

Please find the analysis details of the chats audited for JayWay: 

Chat ID : RG3OUA7DHL (Harsh ): Chat was handled perfectly well and as per process guidelines and expectations. Answered customer's queries/questions effectively and promptly and gathered lead generation details to arrange cb from our travel experts to plan their upcoming vacation. 

Chat ID : RG3OWA1O9D (Harsh ): Same customer from the previous chat RG3OUA7DHL came again as all the information required for travel experts to call the customer to plan their upcoming vacations was gathered however customer left the chat before advising about the activities that she would like while on vacations which was advised by the customer. 

Chat ID : RG4O7CMIPQ (Harsh ): Incomplete c hat, customer left the chat after providing all the necessary lead generation details required for travel experts to plan their upcoming vacation however she left the chat before advising about the activities that she would like while on vacations. 

No missed/abandoned chats. 

Thanks and Regards 
Amit