Subject: Daily performance summary for LiveSalesman team for Aug 15th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 16 Aug 2022 09:05:21 +0530

Please find listed below the performance data for the LiveSalesman team for Aug 15th, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Jok Kuol | 0 | 1 | 1 | 0 | 2
Aws Adra | 0 | 0 | 0 | 0 | 0
taher Mohammad | 0 | 1 | 22 | 7 | 30
Ali Ibraheem | 0 | 3 | 8 | 7 | 18
Mohiuddin Lsm | 0 | 2 | 0 | 4 | 6
Malek Hosan | 0 | 4 | 14 | 0 | 18
Hasan Nour | 1 | 0 | 0 | 0 | 1
Syed Ataullah | 0 | 0 | 0 | 0 | 0
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0
Anslem Misquitta | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 1 | 0 | 1 | 2
Ali hazzaa | 0 | 1 | 2 | 0 | 3
Mosab Mohammed Abdalla Nasreldin | 0 | 4 | 0 | 5 | 9
Wejdan Alotaibi | 0 | 1 | 27 | 8 | 36
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 0
! Hassan Bin Saeed | 0 | 0 | 3 | 0 | 3
Nourah Alfhaid | 0 | 0 | 38 | 6 | 44
Sultan Motawa | 0 | 0 | 39 | 6 | 45
Grand Total | 1 | 18 | 154 | 44 | 217

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 55
| Delivery Related | Damage during delivery | 1
| | Day of Delivery - Status | 2
| | Delayed Delivery (Furniture) | 2
| | Delivery Status | 86
| Product Complaint | Complaint within Warranty | 8
| Refunds and Cancelations | Cancelation | 2
| | Refunds after Return | 1
| | Return Request Initiation | 2
Customer Services Total | | | 159
Live Sales | Pre-Sale | Help in completing the order | 29
| | Promotion guide | 1
Live Sales Total | | | 30
No Answer | (blank) | (blank) | 2
No Answer Total | | | 3
No Answer | No Answer | No Answer | 1
PreSales | Product Related | Product Specification | 3
PreSales Total | | | 3
Grand Total | | | 195

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Grand Total | 0 | 0 | 0 | 0 | 0 | 0 | 0

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 9 | 0 | 0 | 1 | 2 | 2 | 14
Asma Alotaibi | 0 | 0 | 0 | 0 | 0 | 2 | 2
Ali Ibraheem | 14 | 5 | 12 | 4 | 8 | 14 | 57
Ali hazzaa | 3 | 0 | 3 | 5 | 5 | 2 | 18
Mohiuddin Lsm | 3 | 6 | 0 | 3 | 3 | 3 | 18
! Hassan Bin Saeed | 0 | 3 | 3 | 6 | 3 | 6 | 21
Hasan Nour | 1 | 0 | 0 | 0 | 0 | 1 | 2
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 2 | 2
Abdallah Ahmed | 0 | 2 | 1 | 5 | 0 | 4 | 12
Waseem Ahemad . Khan | 3 | 0 | 1 | 0 | 0 | 1 | 5
Abdullah Otaibi | 0 | 0 | 0 | 0 | 0 | 1 | 1
Alhamzi Mohammed | 1 | 1 | 0 | 2 | 4 | 1 | 9
taher Mohammad | 7 | 0 | 0 | 0 | 1 | 1 | 9
Mohad Kmali | 0 | 0 | 0 | 1 | 1 | 1 | 3
Mosab Mohammed Abdalla Nasreldin | 5 | 1 | 0 | 2 | 0 | 0 | 8
Jok Kuol | 0 | 2 | 0 | 1 | 0 | 0 | 3
Nourah Alfhaid | 7 | 0 | 0 | 0 | 0 | 0 | 7
Wejdan Alotaibi | 10 | 0 | 0 | 0 | 0 | 0 | 10
Sultan Motawa | 7 | 0 | 0 | 0 | 0 | 0 | 7
Grand Total | 70 | 20 | 20 | 30 | 27 | 41 | 208

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hamza.abuazzam Nouri Abuazzam | 0 | 0 | 1 | 0 | 1 | 1 | 3
Ali Ibraheem | 3 | 1 | 0 | 0 | 2 | 2 | 8
taher Mohammad | 1 | 0 | 0 | 1 | 0 | 1 | 3
| 0 | 0 | 0 | 0 | 0 | 1 | 1
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 1 | 1
! Hassan Bin Saeed | 0 | 0 | 0 | 1 | 0 | 1 | 2
Abdallah Ahmed | 1 | 0 | 0 | 0 | 1 | 1 | 3
Ali hazzaa | 1 | 0 | 0 | 0 | 1 | 0 | 2
Alhamzi Mohammed | 1 | 0 | 0 | 0 | 0 | 0 | 1
Mohiuddin Lsm | 2 | 0 | 0 | 0 | 0 | 0 | 2
Malek Hosan | 1 | 0 | 0 | 0 | 0 | 0 | 1
Mosab Mohammed Abdalla Nasreldin | 1 | 0 | 0 | 0 | 0 | 0 | 1
Wejdan Alotaibi | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 12 | 1 | 1 | 2 | 5 | 8 | 29

Please feel free to reach out for any further clarifications.