Subject: Daily performance summary for LiveSalesman team for Aug 15th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 16 Aug 2022 09:01:22 +0530

Please find listed below the performance data for the LiveSalesman team for Aug 15th, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Jok Kuol | 5 | 2 | 14 | 0 | 6 | 27
Aws Adra | 0 | 5 | 16 | 0 | 10 | 31
taher Mohammad | 0 | 0 | 0 | 0 | 0 | 0
Ali Ibraheem | 0 | 0 | 0 | 0 | 0 | 0
Mohiuddin Lsm | 0 | 1 | 7 | 0 | 1 | 9
Malek Hosan | 0 | 0 | 0 | 1 | 0 | 1
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 0
Syed Ataullah | 1 | 0 | 0 | 0 | 0 | 1
Alhamzi Mohammed | 0 | 3 | 18 | 0 | 2 | 23
Anslem Misquitta | 0 | 1 | 0 | 0 | 0 | 1
Waseem Ahemad . Khan | 0 | 1 | 12 | 0 | 1 | 14
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 0
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0 | 0
Wejdan Alotaibi | 0 | 0 | 0 | 0 | 0 | 0
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 2 | 2
! Hassan Bin Saeed | 0 | 0 | 0 | 0 | 0 | 0
Nourah Alfhaid | 0 | 0 | 0 | 0 | 0 | 0
Sultan Motawa | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 6 | 13 | 67 | 1 | 22 | 109

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 15
| Delivery Related | Day of Delivery - Status | 1
| | Delayed Delivery (HH) | 1
| | Delivery Status | 9
| | Missing items\parts | 3
| | Reschedule Delivery | 1
| Product Complaint | Complaint outside Warranty | 1
| | Complaint within Warranty | 6
| Refunds and Cancelations | Refund for Other reason | 1
| | Refunds after Return | 1
| | Return Request Initiation | 1
Customer Services Total | | | 40
Mattress Related | Post-Sales | Sagging | 1
| | Spring issue | 1
Mattress Related Total | | | 2
No Answer Total | | | 3
No Answer | No Answer | No Answer | 3
PreSales | (blank) | (blank) | 6
| Other Enquiry | Offers | 2
| | Store Availability | 2
| Policy Related | Return Policy | 1
| Product Related | Pricing | 1
| | Product Specification | 8
PreSales Total | | | 20
Grand Total | | | 65

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Jok Kuol | 2 | 0 | 0 | 0 | 0 | 1 | 3
Mosab Mohammed Abdalla Nasreldin | 0 | 10 | 1 | 0 | 0 | 0 | 11
Abu Sufian | 2 | 0 | 2 | 0 | 0 | 0 | 4
Alhamzi Mohammed | 0 | 0 | 1 | 0 | 0 | 0 | 1
Hasan Nour | 2 | 3 | 0 | 0 | 0 | 0 | 5
Malek Hosan | 1 | 1 | 0 | 0 | 0 | 0 | 2
Aws Adra | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 8 | 14 | 4 | 0 | 0 | 1 | 27

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Jok Kuol | 1 | 0 | 0 | 5 | 2 | 5 | 13
Alhamzi Mohammed | 2 | 0 | 0 | 3 | 5 | 5 | 15
Waseem Ahemad . Khan | 3 | 3 | 4 | 2 | 4 | 9 | 25
Hasan Nour | 0 | 0 | 0 | 0 | 1 | 5 | 6
Aws Adra | 6 | 0 | 4 | 1 | 1 | 16 | 28
Mohiuddin Lsm | 2 | 0 | 0 | 0 | 0 | 3 | 5
Abu Sufian | 0 | 0 | 0 | 0 | 0 | 1 | 1
Mosab Mohammed Abdalla Nasreldin | 1 | 0 | 0 | 1 | 2 | 1 | 5
Gaurav Payal | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 16 | 3 | 8 | 12 | 15 | 45 | 99

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 1 | 1
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 1 | 1 | 2 | 4
Aws Adra | 5 | 0 | 0 | 0 | 0 | 1 | 6
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 1 | 1
Jok Kuol | 5 | 0 | 1 | 0 | 0 | 1 | 7
Abu Sufian | 0 | 0 | 0 | 0 | 0 | 1 | 1
Anslem Misquitta | 0 | 0 | 0 | 0 | 1 | 0 | 1
Waseem Ahemad . Khan | 1 | 1 | 1 | 2 | 0 | 0 | 5
Alhamzi Mohammed | 2 | 1 | 0 | 1 | 0 | 0 | 4
Murtaza Kutiyanawala | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 15 | 2 | 2 | 4 | 2 | 7 | 32

Please feel free to reach out for any further clarifications.