Subject: JaYWay Chat Audit
From: Amit Gupta <[email-masked]>
To: Harsh Sharma <[email-masked]>, "Jet Jason, Paraiso. Gromea" <[email-masked]>, Anish Nair <[email-masked]>
Cc: deeksha <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Mon, 15 Aug 2022 04:07:44 -0700 (MST)

Hi Team, 

Please find the analysis details of the chats audited for JayWay: 

Chat ID : RGIKCYLY7M (Harsh ): Chat was handled extremely well and as per process guidelines and expectations. Answered customer's queries/questions effectively and promptly and gathered lead generation details to arrange cb from our travel experts to plan their upcoming vacation. 

Chat ID : RGOMZ6H468 (Harsh ): Incomplete c hat,customer left the chat after a few responses and provided few details about his upcoming travel plans however complete lead generation details could not be gathered. 

Chat ID : RGPMQACQLL (Harsh ): Incomplete c hat,customer was unresponsive after a couple of responses so the chat was closed after proper closing and lead generation details could not be gathered. 

Chat ID: RGQM7DFNYF (Harsh ): Chat was handled extremely well and as per process guidelines and expectations. Answered customer's queries/questions effectively and promptly and gathered lead generation details to arrange cb from our travel experts to plan their upcoming vacation. 

Chat ID : RGTM4U12TB (Harsh ): Chat was handled pretty well and as per process guidelines and expectations, corrected the mistake as the destinations that the customer was looking to travel was not covered in our destinations however please make sure to check the destinations initially during the chat once the customer mentions about it and answer accordingly. 

Chat ID : RGVNZ9EDPB (Anish ): Chat was handled absolutely well and as per process guidelines and expectations. Answered customer's queries/questions effectively and promptly and gathered lead generation details to arrange cb from our travel experts to plan their upcoming vacation. 

Chat ID : RGWN29RW90 (Anish ): Chat was handled pretty well and as per process guidelines and expectations. Answered customer's queries/questions effectively and promptly and gathered lead generation details to arrange cb from our travel experts to plan their upcoming vacation. 

No missed/abandoned chats. 

Thanks and Regards 
Amit