Subject: Daily performance summary for LiveSalesman team for Aug 14th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 15 Aug 2022 09:05:26 +0530

Please find listed below the performance data for the LiveSalesman team for Aug 14th, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Aws Adra | 0 | 0 | 0 | 0 | 0
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0
taher Mohammad | 0 | 5 | 18 | 4 | 27
Alhamzi Mohammed | 0 | 1 | 0 | 2 | 3
! Hassan Bin Saeed | 0 | 1 | 2 | 5 | 8
Ali hazzaa | 0 | 3 | 3 | 0 | 6
Abu Sufian | 0 | 0 | 0 | 0 | 0
Hasan Nour | 0 | 0 | 0 | 1 | 1
Gaurav Payal | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Mustehsan Siddiqui | 0 | 0 | 0 | 0 | 0
Syed Ataullah | 0 | 0 | 0 | 1 | 1
Ali Ibraheem | 0 | 7 | 16 | 3 | 26
Jok Kuol | 0 | 0 | 0 | 0 | 0
Nourah Alfhaid | 0 | 0 | 50 | 11 | 61
Sultan Motawa | 0 | 0 | 32 | 14 | 46
Wejdan Alotaibi | 0 | 0 | 36 | 8 | 44
Grand Total | 0 | 17 | 157 | 49 | 223

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 60
| Delivery Related | Delayed Delivery (Furniture) | 5
| | Delayed Delivery (HH) | 3
| | Delivery Status | 99
| Product Complaint | Complaint within Warranty | 7
| Refunds and Cancelations | Refunds after Return | 1
Customer Services Total | | | 175
Live Sales | (blank) | (blank) | 1
| Pre-Sale | Help in completing the order | 20
Live Sales Total | | | 21
Mattress Related Total | | | 1
No Answer Total | | | 1
Mattress Related | Post-Sales | Sagging | 1
No Answer | No Answer | No Answer | 1
PreSales | (blank) | (blank) | 2
PreSales Total | | | 2
Grand Total | | | 200

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Grand Total | 0 | 0 | 0 | 0 | 0 | 0 | 0

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Abdallah Ahmed | 10 | 5 | 6 | 6 | 1 | 6 | 34
Asma Alotaibi | 2 | 1 | 1 | 0 | 0 | 2 | 6
Ali Ibraheem | 8 | 15 | 10 | 6 | 6 | 17 | 62
Ali hazzaa | 1 | 1 | 2 | 7 | 3 | 4 | 18
! Hassan Bin Saeed | 7 | 9 | 3 | 4 | 2 | 4 | 29
Hasan Nour | 1 | 0 | 0 | 0 | 0 | 1 | 2
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 2 | 2
Malek Hosan | 0 | 0 | 0 | 2 | 2 | 1 | 5
taher Mohammad | 4 | 0 | 0 | 1 | 0 | 2 | 7
Abdullah Otaibi | 0 | 0 | 0 | 0 | 0 | 1 | 1
Alhamzi Mohammed | 2 | 1 | 1 | 4 | 2 | 1 | 11
Mohad Kmali | 0 | 0 | 0 | 1 | 2 | 0 | 3
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 1 | 1 | 0 | 2
Nourah Alfhaid | 15 | 0 | 0 | 0 | 0 | 0 | 15
Sultan Motawa | 11 | 0 | 0 | 0 | 0 | 0 | 11
Syed Ataullah | 1 | 0 | 0 | 0 | 0 | 0 | 1
Wejdan Alotaibi | 6 | 0 | 0 | 0 | 0 | 0 | 6
Grand Total | 68 | 32 | 23 | 32 | 19 | 41 | 215

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hamza.abuazzam Nouri Abuazzam | 0 | 0 | 1 | 1 | 0 | 1 | 3
Ali Ibraheem | 3 | 1 | 0 | 0 | 2 | 3 | 9
taher Mohammad | 0 | 0 | 1 | 0 | 0 | 1 | 2
| 0 | 0 | 0 | 0 | 0 | 1 | 1
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 1 | 1
! Hassan Bin Saeed | 0 | 0 | 0 | 1 | 1 | 1 | 3
Abdallah Ahmed | 5 | 0 | 0 | 0 | 0 | 1 | 6
Ali hazzaa | 1 | 0 | 0 | 1 | 0 | 1 | 3
Malek Hosan | 1 | 1 | 0 | 0 | 0 | 0 | 2
Asma Alotaibi | 1 | 0 | 0 | 0 | 0 | 0 | 1
Nourah Alfhaid | 1 | 0 | 0 | 0 | 0 | 0 | 1
Alhamzi Mohammed | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 13 | 2 | 2 | 3 | 3 | 10 | 33

Please feel free to reach out for any further clarifications.