Subject: Daily performance summary for LiveSalesman team for Aug 14th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 15 Aug 2022 09:01:37 +0530

Please find listed below the performance data for the LiveSalesman team for Aug 14th, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Aws Adra | 4 | 1 | 11 | 0 | 10 | 26
Mosab Mohammed Abdalla Nasreldin | 4 | 0 | 0 | 0 | 0 | 4
taher Mohammad | 0 | 0 | 0 | 0 | 0 | 0
Alhamzi Mohammed | 3 | 0 | 13 | 0 | 2 | 18
! Hassan Bin Saeed | 0 | 0 | 0 | 0 | 0 | 0
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 0
Abu Sufian | 6 | 0 | 0 | 0 | 0 | 6
Hasan Nour | 6 | 1 | 0 | 0 | 0 | 7
Gaurav Payal | 0 | 1 | 26 | 0 | 0 | 27
Waseem Ahemad . Khan | 0 | 7 | 8 | 0 | 15 | 30
Mustehsan Siddiqui | 0 | 0 | 1 | 0 | 0 | 1
Syed Ataullah | 0 | 0 | 5 | 0 | 0 | 5
Ali Ibraheem | 0 | 0 | 0 | 0 | 0 | 0
Jok Kuol | 0 | 0 | 0 | 0 | 1 | 1
Nourah Alfhaid | 0 | 0 | 0 | 0 | 0 | 0
Sultan Motawa | 0 | 0 | 0 | 0 | 0 | 0
Wejdan Alotaibi | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 23 | 10 | 64 | 0 | 28 | 125

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 29
| Delivery Related | Damage during delivery | 2
| | Delayed Delivery (Furniture) | 1
| | Delayed Delivery (HH) | 1
| | Delivery Status | 1
| | Missing items\parts | 1
| | Reschedule Delivery | 1
| | Wrong commitments | 1
| Product Complaint | Complaint within Warranty | 2
| Refunds and Cancelations | Cancelation | 1
| | Refunds after Return | 2
Customer Services Total | | | 42
No Answer | (blank) | (blank) | 2
| No Answer | No Answer | 4
No Answer Total | | | 6
PreSales | (blank) | (blank) | 6
| Other Enquiry | (blank) | 1
| | Payment Methods | 1
| Product Related | Combo | 1
| | Product Specification | 3
PreSales Total | | | 12
Grand Total | | | 60

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Jok Kuol | 0 | 0 | 0 | 0 | 0 | 1 | 1
Aws Adra | 2 | 0 | 0 | 0 | 0 | 1 | 3
Mosab Mohammed Abdalla Nasreldin | 9 | 3 | 1 | 0 | 0 | 0 | 13
Abu Sufian | 2 | 2 | 0 | 0 | 0 | 0 | 4
Alhamzi Mohammed | 0 | 1 | 0 | 0 | 0 | 0 | 1
Hasan Nour | 4 | 1 | 0 | 0 | 0 | 0 | 5
Malek Hosan | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 19 | 7 | 1 | 0 | 0 | 2 | 29

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Alhamzi Mohammed | 0 | 0 | 2 | 7 | 3 | 13 | 25
Hasan Nour | 1 | 0 | 1 | 0 | 2 | 16 | 20
Aws Adra | 5 | 0 | 1 | 1 | 1 | 6 | 14
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 0 | 2 | 2
Jok Kuol | 0 | 0 | 1 | 2 | 2 | 2 | 7
Waseem Ahemad . Khan | 7 | 8 | 0 | 3 | 2 | 7 | 27
Abu Sufian | 0 | 0 | 0 | 0 | 0 | 1 | 1
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 2 | 1 | 3
Gaurav Payal | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 14 | 8 | 5 | 13 | 12 | 48 | 100

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 1 | 1
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 1 | 1 | 2 | 4
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 2 | 2
Alhamzi Mohammed | 2 | 0 | 0 | 1 | 0 | 1 | 4
Abu Sufian | 0 | 0 | 0 | 0 | 0 | 1 | 1
Anslem Misquitta | 1 | 0 | 0 | 0 | 1 | 0 | 2
Ali Mohamed Ahmed | 0 | 0 | 0 | 1 | 0 | 0 | 1
Waseem Ahemad . Khan | 2 | 0 | 4 | 0 | 0 | 0 | 6
Aws Adra | 5 | 1 | 0 | 0 | 0 | 0 | 6
Jok Kuol | 1 | 0 | 0 | 0 | 0 | 0 | 1
Malek Hosan | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 12 | 1 | 4 | 3 | 2 | 7 | 29

Please feel free to reach out for any further clarifications.