Subject: Daily performance summary for LiveSalesman team for Aug 13th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 14 Aug 2022 09:05:18 +0530

Please find listed below the performance data for the LiveSalesman team for Aug 13th, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0
Anslem Misquitta | 0 | 0 | 0 | 0 | 0
Abdallah Ahmed | 0 | 14 | 0 | 18 | 32
taher Mohammad | 0 | 0 | 21 | 4 | 25
Malek Hosan | 1 | 4 | 8 | 0 | 13
Aws Adra | 0 | 0 | 0 | 0 | 0
Jok Kuol | 0 | 0 | 0 | 0 | 0
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0
Gaurav Payal | 0 | 0 | 0 | 0 | 0
Nourah Alfhaid | 0 | 1 | 43 | 7 | 51
Ali hazzaa | 0 | 3 | 16 | 3 | 22
Asma Alotaibi | 0 | 4 | 43 | 3 | 50
Hamza.abuazzam Nouri Abuazzam | 0 | 1 | 0 | 0 | 1
Ali Ibraheem | 0 | 0 | 27 | 0 | 27
Hasan Nour | 0 | 0 | 3 | 0 | 3
Grand Total | 1 | 27 | 161 | 35 | 224

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 33
| Delivery Related | Day of Delivery - Status | 9
| | Delayed Delivery (Furniture) | 13
| | Delayed Delivery (HH) | 4
| | Delivery Status | 56
| | Wrong commitments | 1
| Product Complaint | Complaint within Warranty | 3
| Refunds and Cancelations | Return Request Initiation | 2
Customer Services Total | | | 121
Live Sales | Pre-Sale | Help in completing the order | 17
| | Help placing new order | 2
| | Promotion guide | 3
Live Sales Total | | | 22
No Answer | (blank) | (blank) | 1
No Answer Total | | | 2
No Answer | No Answer | No Answer | 1
PreSales | Other Enquiry | Offers | 1
PreSales Total | | | 1
Grand Total | | | 146

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Grand Total | 0 | 0 | 0 | 0 | 0 | 0 | 0

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Abdallah Ahmed | 27 | 19 | 7 | 10 | 7 | 13 | 83
Asma Alotaibi | 4 | 1 | 1 | 0 | 1 | 3 | 10
Ali hazzaa | 3 | 1 | 5 | 7 | 4 | 4 | 24
Ali Ibraheem | 15 | 12 | 5 | 2 | 3 | 9 | 46
Hasan Nour | 1 | 0 | 0 | 0 | 0 | 1 | 2
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 2 | 2
Malek Hosan | 0 | 0 | 0 | 2 | 2 | 1 | 5
taher Mohammad | 4 | 0 | 0 | 1 | 1 | 1 | 7
Abdullah Otaibi | 0 | 0 | 0 | 0 | 0 | 1 | 1
Mosab Mohammed Abdalla Nasreldin | 3 | 1 | 1 | 0 | 1 | 1 | 7
Mohad Kmali | 0 | 0 | 0 | 2 | 1 | 0 | 3
Alhamzi Mohammed | 0 | 0 | 0 | 1 | 0 | 0 | 1
! Hassan Bin Saeed | 0 | 0 | 0 | 1 | 0 | 0 | 1
Wejdan Alotaibi | 1 | 0 | 0 | 0 | 0 | 0 | 1
Nourah Alfhaid | 8 | 0 | 0 | 0 | 0 | 0 | 8
Grand Total | 66 | 34 | 19 | 26 | 20 | 36 | 201

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hamza.abuazzam Nouri Abuazzam | 0 | 1 | 0 | 1 | 0 | 1 | 3
Hasan Nour | 1 | 0 | 0 | 0 | 0 | 1 | 2
Abdallah Ahmed | 7 | 0 | 0 | 0 | 2 | 2 | 11
taher Mohammad | 0 | 0 | 1 | 0 | 0 | 1 | 2
| 0 | 0 | 0 | 0 | 0 | 1 | 1
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 1 | 1
! Hassan Bin Saeed | 0 | 0 | 1 | 0 | 0 | 1 | 2
Malek Hosan | 1 | 0 | 0 | 0 | 1 | 0 | 2
Ali Ibraheem | 0 | 0 | 0 | 1 | 1 | 1 | 3
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 1 | 0 | 1
Ali hazzaa | 1 | 0 | 0 | 1 | 1 | 0 | 3
Asma Alotaibi | 1 | 0 | 0 | 0 | 0 | 0 | 1
Nourah Alfhaid | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 12 | 1 | 2 | 3 | 6 | 9 | 33

Please feel free to reach out for any further clarifications.