Subject: Daily performance summary for LiveSalesman team for Aug 13th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 14 Aug 2022 09:01:18 +0530

Please find listed below the performance data for the LiveSalesman team for Aug 13th, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Mosab Mohammed Abdalla Nasreldin | 8 | 0 | 3 | 0 | 1 | 12
Anslem Misquitta | 0 | 1 | 0 | 0 | 1 | 2
Abdallah Ahmed | 0 | 0 | 0 | 0 | 0 | 0
taher Mohammad | 0 | 0 | 0 | 0 | 0 | 0
Malek Hosan | 6 | 0 | 0 | 0 | 4 | 10
Aws Adra | 7 | 11 | 1 | 0 | 10 | 29
Jok Kuol | 4 | 2 | 6 | 0 | 1 | 13
Alhamzi Mohammed | 0 | 1 | 14 | 0 | 2 | 17
Gaurav Payal | 0 | 5 | 38 | 0 | 1 | 44
Nourah Alfhaid | 0 | 0 | 0 | 0 | 0 | 0
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 0
Asma Alotaibi | 0 | 0 | 0 | 0 | 0 | 0
Hamza.abuazzam Nouri Abuazzam | 0 | 0 | 0 | 0 | 0 | 0
Ali Ibraheem | 0 | 0 | 0 | 0 | 0 | 0
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 25 | 20 | 62 | 0 | 20 | 127

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 43
| Delivery Related | (blank) | 1
| | Damage during delivery | 1
| | Delayed Delivery (Furniture) | 1
| | Delayed Delivery (HH) | 5
| | Delivery Status | 5
| Product Complaint | Complaint within Warranty | 5
| Refunds and Cancelations | Refund for Other reason | 1
Customer Services Total | | | 62
No Answer | (blank) | (blank) | 1
No Answer Total | | | 1
PreSales | Other Enquiry | Store Availability | 3
| Policy Related | Delivery Time | 1
| Product Related | Product Specification | 5
PreSales Total | | | 9
Grand Total | | | 72

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Jok Kuol | 0 | 0 | 0 | 0 | 0 | 2 | 2
Malek Hosan | 2 | 0 | 0 | 0 | 0 | 1 | 3
Mosab Mohammed Abdalla Nasreldin | 12 | 1 | 0 | 0 | 0 | 0 | 13
Abu Sufian | 0 | 2 | 0 | 0 | 0 | 0 | 2
Alhamzi Mohammed | 0 | 1 | 0 | 0 | 0 | 0 | 1
Hasan Nour | 3 | 0 | 0 | 0 | 0 | 0 | 3
Grand Total | 17 | 4 | 0 | 0 | 0 | 3 | 24

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Alhamzi Mohammed | 2 | 4 | 4 | 5 | 8 | 21 | 44
Hasan Nour | 0 | 1 | 0 | 1 | 1 | 4 | 7
Mosab Mohammed Abdalla Nasreldin | 1 | 0 | 0 | 1 | 1 | 3 | 6
Malek Hosan | 0 | 0 | 0 | 0 | 0 | 1 | 1
Jok Kuol | 3 | 4 | 1 | 6 | 2 | 8 | 24
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 0 | 2 | 2
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 1 | 1
Aws Adra | 5 | 0 | 0 | 1 | 0 | 2 | 8
Abu Sufian | 0 | 0 | 0 | 0 | 0 | 1 | 1
Waseem Ahemad . Khan | 0 | 0 | 0 | 1 | 0 | 1 | 2
Gaurav Payal | 4 | 0 | 0 | 0 | 0 | 0 | 4
Grand Total | 15 | 9 | 5 | 15 | 12 | 44 | 100

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 2 | 0 | 0 | 0 | 0 | 2 | 4
Mosab Mohammed Abdalla Nasreldin | 2 | 0 | 1 | 0 | 1 | 2 | 6
Alhamzi Mohammed | 1 | 2 | 0 | 1 | 0 | 3 | 7
Abu Sufian | 0 | 0 | 0 | 0 | 0 | 1 | 1
Anslem Misquitta | 1 | 0 | 0 | 0 | 1 | 0 | 2
Ali Mohamed Ahmed | 0 | 0 | 0 | 1 | 0 | 0 | 1
Jok Kuol | 6 | 1 | 1 | 0 | 0 | 0 | 8
Waseem Ahemad . Khan | 0 | 0 | 2 | 0 | 0 | 0 | 2
Hasan Nour | 2 | 0 | 0 | 0 | 0 | 0 | 2
Aws Adra | 3 | 0 | 0 | 0 | 0 | 0 | 3
Grand Total | 17 | 3 | 4 | 2 | 2 | 8 | 36

Please feel free to reach out for any further clarifications.