Subject: Trainer Candidate - Rishabh Mishra
From: Rishabh Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 13 Aug 2022 13:17:59 -0400

| | Tech Support Test

Name | Rishabh Mishra
E-mail | [email-masked]
Phone Number | (+91) 7054354777
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Agra

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Teleperformance | Quality analyst | | 17000
Previous Employer 1 | Startek | Quality analyst | 19/05/2022 | 11000
Previous Employer 2 | Startek | CCE | 31/07/2021 | 9500

If Selected, how much time do you need to join? | 30 days

Please briefly describe your work experience specifically in Quality?

Responsible for the client handling,internal stakeholders, and some part of my team,

Shar VOC to client for process improvement.
Feedback and Session management.

Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team | NA
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | NA
What according to you makes you a good candidate for this position? | Patience makes to good candidate for this position.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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