Subject: Trainer Candidate - Yamni Chauhan
From: Yamni Chauhan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 13 Aug 2022 10:52:47 -0400

| | Tech Support Test

Name | Yamni Chauhan
E-mail | [email-masked]
Phone Number | (+91) 9306257034
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gurgaon sector 15 part 1

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Indiabulls Consumer Finance Limited | Central Operation executive | 30 August'22 | 26000/-
Previous Employer 1 | Elevate holidays UK and European DMC | Operation executive | 9th December'20 | 21000/-
Previous Employer 2 | NA | NA | NA | NA

If Selected, how much time do you need to join? | Immediately
Please briefly describe your work experience specifically in Quality? | NA
Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | No

Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team

Most difficult situation in my work experience is that, when I'm promoted as an central operation executive. Its very difficult to manage things that i have never done before, also it's very responsible position.
But i manage all the things and work  very smoothly.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service is that when customer only satisfied about his queries other then great customer service is that when executive solved customer queries as customer wants.
What according to you makes you a good candidate for this position? | As of now my experience in customer service that makes me better candidate for this position.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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