Subject: Trainer Candidate - Vishal Gupta
From: Vishal Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 13 Aug 2022 09:39:09 -0400

| | Tech Support Test

Name | Vishal Gupta
E-mail | [email-masked]
Phone Number | (201306) 9958217909
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | NOIDA

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tech Mahindra ltd | Sr. Quality Associate | 30 | 27000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 30

Please briefly describe your work experience specifically in Quality?

Tracking BAU Governance,Maintaning Daily Hygiene Audit Dashboard,Updating ZT Tracker and CEO Esclations,Preparing OJT Dashboard,Preparing ATA and Repeatability Audit Weekly and Monthly.

Additional knowledge- QSL

Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | No

Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team

Working in a Quality team like a Piller of a strength structure Organization where QA's Core job is to Auditing the BAU and OJT audit's if there is a freshee hired.
So, during boom period of Business i've to managed the Audits in such a way so that daily audits wouldn't hampered so minimixing the risk and covering daily audits or few audita more than the targates defined.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good Customer Service- If customer is happy with the products or fullfilled his expectation is call Good customer service.

Great Customer Service- Providing services on time with Good or Genuine products and also providing attractive Offers or Seasonal offer keeping excellents Customer satisfaction will be counted as Great Customer Service.

What according to you makes you a good candidate for this position? | Team Player, Self Motivated, Goal oriented person and ability to learn thing Quickly.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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