Subject: JaYWay Chat Audit
From: Amit Gupta <[email-masked]>
To: Harsh Sharma <[email-masked]>, "Jet Jason, Paraiso. Gromea" <[email-masked]>, Anish Nair <[email-masked]>
Cc: deeksha <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Sat, 13 Aug 2022 02:46:22 -0700 (MST)

Hi Team, 

Please find the analysis details of the chats audited for JayWay: 

Chat ID : RG2IXCMNTN (Jason ): Chat was handled perfectly well and as per process guidelines and expectations. Answered customer's queries/questions effectively and promptly and gathered lead generation details to arrange cb from our travel experts to plan their upcoming vacation. 

Chat ID : RG3INGP05K (Jason ): Chat was handled absolutely well and as per process guidelines and expectations. Answered customer's queries/questions effectively and promptly and gathered lead generation details to arrange cb from our travel experts to plan their upcoming vacation. 

Chat ID : RG5ICPTEET (Jason ): Incomplete c hat, customer left the chat after initial response and lead generation details could not be gathered. 

Chat ID : RG6I0TKCNI (Jason ): Incomplete c hat, customer communicated in different language (other than English) and then left the chat and lead generation details could not be gathered. 

No missed/abandoned chats. 

Thanks and Regards 
Amit