Subject: Trainer Candidate - Yashvi Sharma Yashvi
From: Yashvi Sharma Yashvi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 13 Aug 2022 01:31:39 -0400

| | Tech Support Test

Name | Yashvi Sharma Yashvi
E-mail | [email-masked]
Phone Number | (91) 9414715413
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Faridabad

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Adobe TP | QA | 60 days | 34000
Previous Employer 1 | MetLife | QA | | 24000
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 60 days

Please briefly describe your work experience specifically in Quality?

Team handled of 15.
Rca
Calibration
Feedback
Coaching
Monitor transaction
Dashboard

Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | No

Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team

Represent success story of Quality team in difficult situation of COVID.
Though it was difficult to coordinate with teams remotely working with different ideas. But we won this and embark a bench mark in improving a quality of organisations.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Great customer service means meeting customer expectations—from interacting with customers over messaging channels because they expect convenience to investing in your knowledge base because they expect to find answers on their own.
What according to you makes you a good candidate for this position? | Great managers are able to lead teams, help them grow, and maintain full control over their business and its performance at the same time. These are the people who manage to constantly adapt to new situations, encourage others to reach their full potential, and deliver their best work, too.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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