Subject: Daily performance summary for LiveSalesman team for Aug 12th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 13 Aug 2022 09:05:18 +0530

Please find listed below the performance data for the LiveSalesman team for Aug 12th, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 1 | 1
Abdallah Ahmed | 0 | 17 | 0 | 7 | 24
taher Mohammad | 0 | 1 | 27 | 11 | 39
Gaurav Payal | 0 | 0 | 0 | 0 | 0
Jok Kuol | 0 | 0 | 0 | 0 | 0
Hasan Nour | 1 | 1 | 0 | 0 | 2
Malek Hosan | 0 | 0 | 0 | 0 | 0
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Ali hazzaa | 0 | 2 | 5 | 1 | 8
Asma Alotaibi | 0 | 1 | 17 | 3 | 21
Nourah Alfhaid | 0 | 0 | 22 | 1 | 23
Grand Total | 1 | 22 | 71 | 24 | 118

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | Delivery Related | Day of Delivery - Status | 2
| | Delayed Delivery (Furniture) | 5
| | Delayed Delivery (HH) | 1
| | Delivery Status | 22
| | Missing items\parts | 2
| | Reschedule Delivery | 1
| Product Complaint | Complaint within Warranty | 8
Customer Services Total | | | 41
Live Sales | Pre-Sale | Help in completing the order | 30
| | Help placing new order | 2
| | Promotion guide | 1
Live Sales Total | | | 33
No Answer | No Answer | No Answer | 1
No Answer Total | | | 1
Grand Total | | | 75

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Grand Total | 0 | 0 | 0 | 0 | 0 | 0 | 0

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Abdallah Ahmed | 25 | 17 | 7 | 11 | 3 | 14 | 77
Asma Alotaibi | 5 | 0 | 0 | 0 | 1 | 3 | 9
Ali hazzaa | 10 | 6 | 3 | 8 | 2 | 12 | 41
Abdullah Otaibi | 0 | 0 | 0 | 0 | 0 | 2 | 2
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 1 | 1
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 2 | 2
Ali Ibraheem | 1 | 0 | 0 | 0 | 1 | 1 | 3
Malek Hosan | 1 | 1 | 1 | 2 | 1 | 1 | 7
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 0 | 1 | 1
Mosab Mohammed Abdalla Nasreldin | 7 | 2 | 1 | 0 | 2 | 0 | 12
taher Mohammad | 7 | 0 | 0 | 1 | 1 | 0 | 9
Mohad Kmali | 0 | 0 | 1 | 1 | 1 | 0 | 3
Alhamzi Mohammed | 0 | 1 | 0 | 1 | 1 | 0 | 3
! Hassan Bin Saeed | 0 | 1 | 2 | 1 | 0 | 0 | 4
Wejdan Alotaibi | 1 | 0 | 0 | 0 | 0 | 0 | 1
Nourah Alfhaid | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 58 | 28 | 15 | 25 | 13 | 37 | 176

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hamza.abuazzam Nouri Abuazzam | 1 | 1 | 0 | 1 | 1 | 1 | 5
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 2 | 1 | 3
Abdallah Ahmed | 5 | 0 | 0 | 1 | 3 | 2 | 11
taher Mohammad | 0 | 1 | 0 | 0 | 0 | 1 | 2
| 0 | 0 | 0 | 0 | 0 | 1 | 1
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 1 | 1
! Hassan Bin Saeed | 0 | 1 | 1 | 0 | 0 | 1 | 3
Ali hazzaa | 1 | 0 | 1 | 0 | 3 | 0 | 5
Syed Ataullah | 0 | 0 | 0 | 0 | 1 | 0 | 1
Ali Ibraheem | 0 | 0 | 0 | 1 | 0 | 0 | 1
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 1 | 0 | 0 | 1
Malek Hosan | 1 | 0 | 0 | 0 | 0 | 0 | 1
Hasan Nour | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 9 | 3 | 2 | 4 | 10 | 8 | 36

Please feel free to reach out for any further clarifications.