Subject: Daily performance summary for LiveSalesman team for Aug 12th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 13 Aug 2022 09:01:15 +0530

Please find listed below the performance data for the LiveSalesman team for Aug 12th, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Mosab Mohammed Abdalla Nasreldin | 10 | 0 | 10 | 0 | 9 | 29
Abdallah Ahmed | 0 | 0 | 0 | 0 | 0 | 0
taher Mohammad | 0 | 0 | 0 | 0 | 0 | 0
Gaurav Payal | 0 | 1 | 12 | 0 | 1 | 14
Jok Kuol | 2 | 1 | 8 | 0 | 8 | 19
Hasan Nour | 4 | 2 | 0 | 0 | 5 | 11
Malek Hosan | 3 | 0 | 0 | 0 | 1 | 4
Alhamzi Mohammed | 0 | 0 | 18 | 0 | 1 | 19
Waseem Ahemad . Khan | 0 | 0 | 3 | 0 | 1 | 4
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 0
Asma Alotaibi | 0 | 0 | 0 | 0 | 0 | 0
Nourah Alfhaid | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 19 | 4 | 51 | 0 | 26 | 100

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 15
| Delivery Related | Delivery Status | 1
| Product Complaint | (blank) | 1
| | Complaint within Warranty | 2
| Refunds and Cancelations | Return Request Initiation | 2
Customer Services Total | | | 21
Mattress Related | Post-Sales | Sagging | 1
Mattress Related Total | | | 1
No Answer | (blank) | (blank) | 1
| No Answer | (blank) | 1
No Answer Total | | | 3
No Answer | No Answer | No Answer | 1
PreSales | (blank) | (blank) | 3
| Other Enquiry | Store Availability | 4
| Product Related | Combo | 1
| | Product Specification | 7
PreSales Total | | | 15
Grand Total | | | 40

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Jok Kuol | 0 | 0 | 0 | 0 | 0 | 1 | 1
Mosab Mohammed Abdalla Nasreldin | 10 | 1 | 0 | 0 | 0 | 1 | 12
Malek Hosan | 1 | 0 | 0 | 0 | 0 | 1 | 2
Abu Sufian | 2 | 0 | 0 | 0 | 0 | 0 | 2
Alhamzi Mohammed | 2 | 0 | 0 | 0 | 0 | 0 | 2
Hasan Nour | 3 | 0 | 0 | 0 | 0 | 0 | 3
Grand Total | 18 | 1 | 0 | 0 | 0 | 3 | 22

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mosab Mohammed Abdalla Nasreldin | 1 | 2 | 1 | 2 | 3 | 11 | 20
Alhamzi Mohammed | 2 | 3 | 2 | 5 | 3 | 15 | 30
Hasan Nour | 4 | 1 | 0 | 2 | 0 | 4 | 11
Malek Hosan | 0 | 0 | 0 | 0 | 0 | 1 | 1
Jok Kuol | 4 | 0 | 2 | 3 | 3 | 5 | 17
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 0 | 2 | 2
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 1 | 1
Aws Adra | 0 | 1 | 0 | 2 | 0 | 2 | 5
Abu Sufian | 0 | 0 | 0 | 0 | 0 | 1 | 1
Waseem Ahemad . Khan | 0 | 1 | 0 | 1 | 1 | 0 | 3
Grand Total | 11 | 8 | 5 | 15 | 10 | 42 | 91

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Anslem Misquitta | 0 | 0 | 0 | 0 | 1 | 1 | 2
Mosab Mohammed Abdalla Nasreldin | 5 | 0 | 1 | 1 | 0 | 3 | 10
Malek Hosan | 0 | 0 | 0 | 0 | 0 | 1 | 1
Alhamzi Mohammed | 1 | 2 | 1 | 0 | 0 | 1 | 5
Hasan Nour | 2 | 0 | 0 | 0 | 0 | 1 | 3
Abu Sufian | 0 | 0 | 0 | 0 | 0 | 1 | 1
Jok Kuol | 7 | 2 | 1 | 1 | 0 | 0 | 11
Waseem Ahemad . Khan | 0 | 2 | 0 | 0 | 0 | 0 | 2
Grand Total | 15 | 6 | 3 | 2 | 1 | 8 | 35

Please feel free to reach out for any further clarifications.