Subject: Trainer Candidate - Annapurna Singh
From: Annapurna Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 12 Aug 2022 23:27:54 -0400

| | Tech Support Test

Name | Annapurna Singh
E-mail | [email-masked]
Phone Number | (91) 7665098560
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Bhagalpur

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | Arden Telecom pvt ltd | Project coordinator | Feb 2021 | 25000
Previous Employer 2 | Arden Teleservices llp | Project Lead | Sep 2017 | 15000

If Selected, how much time do you need to join? | 20 days
Please briefly describe your work experience specifically in Quality? | Manage team and coordinator with the customer for time on delivery...
Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team | In one of my project there is some technical issue occur and at that time my team faces lots of problem but still we are able to deliver that project within given time provided by the customer... We faces this kind if situation a lots of time...
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service reps will get the problem solved eventually. Great customer service reps will get it solved immediately, doing everything they can to remedy the problem at hand
What according to you makes you a good candidate for this position? | My previous job working as a Project coordinator provided me with the ideal experience for this position. For four years, I developed many of the skills required for this job, including answering phones and email, processing payments, and entering data on multiple computer programs.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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